Basic Troubleshooting Tables; Thinkserver Easystartup Program Problems; Optical Drive Problems - Lenovo ThinkServer TS430 User Manual

The TMM implements the SEL as specified in the IPMI 2.0 specification. The SEL is accessible regardless of
the system power state through the TMM in-band and out-of-band interfaces.
For more information about viewing the SEL, refer to the Remote Management Module User Guide on the
documentation DVD that comes with your server.

Basic troubleshooting tables

Use the basic troubleshooting information to find solutions to problems that have definite symptoms.

ThinkServer EasyStartup program problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page
175 for the subsequent steps you should check after using the information in this topic. If the problem
cannot be solved by yourself, seek technical assistance. See Chapter 8 "Getting information, help, and
service" on page 181.
Note: If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter
6 "Installing, removing, or replacing hardware" on page 85.
Symptom
The ThinkServer EasyStartup DVD does not start.
The operating system installation program continuously
loops.
The ThinkServer EasyStartup program cannot start the
operating system media.

Optical drive problems

Follow the suggested actions for the corresponding symptom in the order in which they are listed until the
problem is solved. If none of these actions solve the problem, see "Troubleshooting procedure" on page
175 for the subsequent steps you should check after using the information in this topic. If the problem
cannot be solved by yourself, seek technical assistance. See Chapter 8 "Getting information, help, and
service" on page 181.
Notes:
1. If you are instructed to remove, install, or replace any CRUs, refer to the related procedure in Chapter 6
"Installing, removing, or replacing hardware" on page 85.
176
ThinkServer TS430 User Guide
Action
1. Make sure that the server supports the ThinkServer
EasyStartup program and has a bootable DVD drive.
2. Make sure that you have set the optical drive with
the ThinkServer EasyStartup DVD as the first startup
device.
3. Verify if the optical drive or the disc has problems.
See "Optical drive problems" on page 176.
Make more space available on the hard disk drive.
1. Make sure that the operating system media is
supported by the ThinkServer EasyStartup program
version your are using. For a list of the supported
operating systems, refer to the user guide and
compatibility notes for the ThinkServer EasyStartup
program through the program main interface. See
"Starting the ThinkServer EasyStartup program" on
page 71.
2. Verify if the optical drive or the disc has problems.
See "Optical drive problems" on page 176.