Document Does Not Print - Dell A960 All In One Personal Printer User Manual

If your printer is attached to a computer, make sure:
The USB cable (sold separately) is securely attached to your computer and to your printer.
Both your computer and your printer are on.
The Dell AIO Printer A960 is set as your default printer.
Anytime your printer has a problem, make sure:
Your printer is on.
The scanner is unlocked. For help locating the scanner lock, see
You removed the stickers and tape from the bottom of the ink cartridges. For help, see the Setup
Diagram.
The paper is loaded correctly. For help, see
You installed both of the ink cartridges. The Dell AIO Printer A960 only works if you have both
cartridges installed. For help installing the cartridges, see the Setup Diagram.
Disconnect, and then reconnect both ends of the USB cable. For help, see the Setup Diagram.
Unplug the power supply from the electrical outlet. Reconnect the power supply (see the Setup
Diagram). Turn the power on.
Restart your computer. If problems persist, remove and then install the printer software. For help, see
Remove and Install the

Document Does Not Print

Make sure the cartridges are properly installed.
Use an undamaged USB cable.
Check your printer status to make sure your document is not being held or paused. To check printer
status:
a. Start Control Panel
XP).
Click Start
b. Double-click the Dell AIO Printer A960 icon.
c. Click Printer., and make sure no check mark appears next to Pause Printing.
Print a test page:
a. Click Start
Dell Printer Solution Center.
b.
c.
Loading
Software.
Printers and Other Hardware
Settings Printers and Faxes or Printers (Windows 2000).
All Programs (or Programs)
Scanner lock.
Paper.
Printers and Faxes (Windows
Dell Printers Dell AIO Printer A960