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Dell™ Photo All-In-One Printer 942
Owner's Manual
Look Inside For:
• Ordering Supplies
• Getting Started
• Using the Printer
• Understanding the Printer Software
• Maintenance and Troubleshooting
w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m
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Summary of Contents

  • Page 1

    Dell™ Photo All-In-One Printer 942 Owner’s Manual Look Inside For: • Ordering Supplies • Getting Started • Using the Printer • Understanding the Printer Software • Maintenance and Troubleshooting w w w . d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m...

  • Page 2

    Ordering Supplies Your Dell Photo AIO Printer 942 includes software installed to detect the ink levels in the printer. During a print job, a screen appears on your computer to warn you of low ink levels. You can order ink online at www.dell.com/supplies or by phone.

  • Page 3

    © 2004 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation.

  • Page 5: Table Of Contents

    Contents 1 Getting Started Understanding the Printer Parts Setting Up Your Printer Accessing Your Replacing the Operator Panel Using the Operator Panel Operator Panel Functionality Operator Panel Menus Print Media Guidelines Loading Paper Understanding the Automatic Paper Type Sensor Placing Your Document on the Scanner Glass 2 Using the Printer Printing .

  • Page 6: Table Of Contents

    Copying Photos Without a Computer Copying Photos Using Your Computer Enlarging or Reducing Images or Documents Changing Copy Settings Scanning ......Scanning Documents Scanning Photos Scanning Multiple Pages or Images...

  • Page 7: Table Of Contents

    3 Understanding the Printer Software Using the Dell Printer Solution Center Using the Dell All-In-One Center Using Printing Preferences Printing Preferences Tabs Using Dell Picture Studio v2.0 Using the Memory Card Manager Ink Management ......

  • Page 8

    7 Appendix Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products "Total Satisfaction" Return Policy Dell Inc. Ink and Toner Cartridges Limited Warranties Dell Software License Agreement Regulatory Notices Index ........

  • Page 9

    CAUTION: SAFETY INSTRUCTIONS Use the following safety guidelines to help ensure your own personal safety and to help protect your printer and working environment from potential damage. • Use only the power cable provided with this product or the manufacturer’s authorized replacement power cable.

  • Page 10

    CAUTION: SAFETY INSTRUCTIONS...

  • Page 11: Understanding The Printer Parts

    Getting Started Understanding the Printer Parts Number: Part: Paper support Paper guide Top cover Description: Part that supports loaded paper. Guide that helps the paper feed into the printer properly. Top of printer that holds your document or photo flat while you scan it.

  • Page 12: Setting Up Your Printer

    Scanner glass Setting Up Your Printer NOTE: The Dell Photo AIO Printer 942 supports Microsoft® Windows® 2000 and Windows XP . Follow the instructions on your Setting Up Your Printer poster to install the hardware and software. If you encounter problems during setup, see "Setup Problems" on page 69.

  • Page 13: Accessing Your User's Guide, Replacing The Operator Panel

    You can use the Dell Photo AIO Printer 942 to do a variety of things. A few important things to note: • If your printer is connected to a computer, you can use either the printer operator panel or the printer software to create your projects.

  • Page 14

    If an English operator panel is installed, remove it by lifting the panel up. Snap the non-English operator panel into place. Close the top cover. Getting Started...

  • Page 15: Using The Operator Panel

    Using the Operator Panel Button Number of Copies Navigation button Description Panel on the printer that displays scanning, copying, faxing, and printing options as well as status and error messages. For more information, see "Using the Operator Panel" on page 15. Select the desired number of copies by using the navigation button.

  • Page 16: Operator Panel Functionality

    Description Scans the document in the Copy or Scan mode and displays a preview. • Scans the document and sends it to the Dell All-In-One Center. For more information, see "Using the Dell All-In-One Center" on page 55. • Launches the Memory Card Manager when a memory card is inserted or a digital camera is connected.

  • Page 17

    I Want To... menu on the LCD. To launch Memory Card Manager from your computer, click Start Programs Dell Printers Dell Photo AIO Printer 942 NOTE: The Operator Panel only displays JPGs. Memory Card Manager displays all other file types on your computer. PictBridge Your printer works with PictBridge-enabled digital cameras.

  • Page 18: Operator Panel Menus

    Operator Panel Menus Photo mode Menu Sub-menu item Photo I Want To... NOTE: The I Want To... menu is only available when a photo card is installed. Paper Size Print Quality Brightness (Press Select.) Crop (Press Select.) Rotate 90 degrees (Press Select.) Print All Photos (Press Select.) Slide Show (Press Select.) Print Index Page (Press Select.)

  • Page 19

    Menu Sub-menu item Maintenance Ink Levels (Press Select.) Change Cartridges (Press Select.) Align Cartridges (Press Select.) Clean Cartridges (Press Select.) Print Test Page (Press Select.) Defaults Restore Defaults (Press Select.) Paper Type Photo Size Preview before Print * Factory default setting Settings •...

  • Page 20

    Clear Settings When Power Save (the screen saver shown below appears on screen until the printer enters Power Save) * Factory default setting Getting Started Order online: www.dell.com/supplies Settings • English* • French • German • Spanish • Italian • Brazilian •...

  • Page 21

    Fax mode Menu Sub-menu item Maintenance Ink Levels (Press Select.) Change Cartridges (Press Select.) Align Cartridges (Press Select.) Clean Cartridges (Press Select.) Print Test Page (Press Select.) Defaults Restore Defaults (Press Select.) Language Clear Settings When * Factory default setting Settings •...

  • Page 22

    Sub-menu item Copy Copy Quality Brightness (Press Select.) Blank Paper Size Repeat Image (Press Select.) * Factory default setting Getting Started Order online: www.dell.com/supplies Settings • 10 minutes* • 20 minutes • 30 minutes • Immediate Settings • Automatic* • Draft •...

  • Page 23

    Menu Sub-menu item Size of Original Maintenance Ink Levels (Press Select.) Change Cartridges (Press Select.) Align Cartridges (Press Select.) Clean Cartridges (Press Select.) Print Test Page (Press Select.) Defaults Restore Defaults (Press Select.) Paper Type * Factory default setting Settings •...

  • Page 24

    Clear Settings When Power Save (the screen saver shown below appears on screen until the printer enters Power Save) * Factory default setting Getting Started Order online: www.dell.com/supplies Settings • English* • French • German • Spanish • Italian • Brazilian •...

  • Page 25

    Scan mode Menu Sub-menu item Maintenance Ink Levels (Press Select.) Change Cartridges (Press Select.) Align Cartridges (Press Select.) Clean Cartridges (Press Select.) Print Test Page (Press Select.) Defaults Restore Defaults (Press Select.) Language Clear Settings When * Factory default setting Settings •...

  • Page 26: Print Media Guidelines

    NOTE: Load letterhead paper with the top of the letterhead entering the printer first and facing up. • You select Draft (select Photo if a photo cartridge is installed), Normal, or Photo Getting Started Order online: www.dell.com/supplies print quality. Settings • 10 minutes* • 20 minutes •...

  • Page 27

    Load up to: Make sure: 20 sheets of • You remove any paper from the paper support before inserting banner paper. banner paper • You place a stack of banner paper on or behind the printer, with only the number of sheets required.

  • Page 28: Loading Paper

    Load up to: Make sure: 25 greeting • The print side of the cards faces up. cards, index • The cards are loaded vertically against the right side of the paper support. cards, • The paper guide rests against the left edge of the cards. postcards, or •...

  • Page 29: Understanding The Automatic Paper Type Sensor

    NOTE: Do not force paper into the printer. The paper should be flat against the paper support surface and the right edge should be flush against the right paper guide. Understanding the Automatic Paper Type Sensor Your printer has an automatic paper type sensor that detects the following paper types: •...

  • Page 30

    To choose paper size: With your document open, click File In the Print dialog box, click Preferences or Properties (depending on your program or operating system). The Printing Preferences screen appears. On the Paper Setup tab, select the paper size. Click OK.

  • Page 31: Placing Your Document On The Scanner Glass

    Placing Your Document on the Scanner Glass Open the top cover. Place your document face down on the scanner glass in the lower right corner. NOTE: Make sure the upper left corner of the front of the item aligns with the arrow on the printer. Getting Started...

  • Page 32

    Close the top cover. Getting Started...

  • Page 33: Printing, Printing A Document, Printing Photos

    Using the Printer Printing Printing a Document Turn on your computer and printer, and make sure they are connected. Load the paper with the print side facing up. For more information, see "Loading Paper" on page 28. With your document open, click File Customize your print settings: Click Preferences, Properties, Options, or Setup (depending on the program or operating system).

  • Page 34: Printing Borderless Photos

    With your document open, click File Customize your print settings: Click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box appears. On the Quality/Copies tab, select Photo and the paper type. Photo/glossy or coated paper is recommended for printing photos.

  • Page 35: Printing Other Projects, Copying, Copying Documents Without A Computer

    Load the photo paper with the print (glossy) side facing up. For more information, see "Loading Paper" on page 28. Make sure you have a photo cartridge and a color cartridge installed. With your document open, click File To customize your print settings, click Preferences, Properties, Options, or Setup (depending on the program or operating system).

  • Page 36: Copying Documents Using Your Computer, Copying Documents Using Your Computer

    Scanner Glass" on page 31. Close the top cover. Click Start Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center appears. Select a copy quantity (1–99) and color. Click See More Copy Settings to: • Choose a copy quality.

  • Page 37: Copying Photos Without A Computer, Copying Photos Using Your Computer

    NOTE: For best results, install a photo cartridge before copying photos. Click Start Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center appears. Click Preview Now. Adjust the dotted lines to fit around the portion of the image you want to print. In the Copy section, select Photo.

  • Page 38: Enlarging Or Reducing Images Or Documents

    25, 50, 100, 150, 200 percent, and Fit-to options using the operator panel. If you are using your printer with a computer, you can enlarge or reduce your document between 25–400 percent using the Dell All-In-One Center. Enlarging Images Using Your Operator Panel Load the paper with the print side facing up.

  • Page 39: Changing Copy Settings

    When you finish customizing your image, click Print Now. Changing Copy Settings Click Start Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center appears. Select a copy quantity and color. Click See More Copy Settings to: • Choose a copy quality.

  • Page 40: Scanning, Scanning Documents, Scanning Photos

    For more information, see "Placing Your Document on the Scanner Glass" on page 31. Close the top cover. Press Scan on the operator panel. The Dell All-In-One Center appears. In the Send scanned image to: drop-down menu, select a program as your scan destination. Customize your scan settings.

  • Page 41: Scanning Multiple Pages Or Images

    Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center appears. In the Send scanned image to: drop-down menu, select the program you want to use. For example, you might want to fax or e-mail multiple pages to someone.

  • Page 42

    Click Start Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center appears. In the Send scanned images to: drop-down menu, select a word processing or text-editing program. In the How will the scan be used? drop-down menu, select To edit text (OCR and 300 DPI).

  • Page 43: E-mailing A Scanned Image Or Document, Faxing

    Close the top cover. Click Start Programs or All Programs Dell All-In-One Center. The Dell All-In-One Center appears. Click Preview Now. In the Creative Tasks section, click E-mail an image to a friend. In the What is being scanned? menu, make a selection.

  • Page 44: Installing Microsoft Fax Console In Windows Xp

    For Windows 2000, Fax Service Management is automatically installed. Installing Microsoft Fax Console in Windows XP Click Start Settings Programs. The Add or Remove Programs dialog box opens. Click Add/Remove Windows Components. In the Components list, click to select the Fax Services box. Click Next.

  • Page 45: Faxing A Paper Document

    On the Routing Options screen, click to select the Print it on check box if you want each received fax to be automatically printed. When you select this check box, select the Dell Photo AIO Printer 942 to print the received fax.

  • Page 46: Faxing Electronic Documents, Receiving A Fax Using Fax Console Or Fax Service Management

    In the Dell All-In-One Center you can either: • In the Scan or Fax section, you can send a single or multiple page fax. First, customize your fax job by answering the questions that appear on your screen. To send a single page fax, click Fax Now.

  • Page 47: Viewing Sent And Received Faxes Using Fax Console Or Fax Service Management

    Viewing Sent and Received Faxes Using Fax Console or Fax Service Management NOTE: Only faxes sent and received by Fax Console can be seen by Fax Console. Click Start Programs or All Programs Click Fax Console or Fax Service Management. View received faxes in the Inbox;...

  • Page 48: Using Your Printer In Photo Mode, Using Memory Cards

    Using Your Printer in Photo Mode You can use your Dell Photo AIO Printer 942 to perform many photo-printing functions, even if it is not connected to a computer: • Print thumbnails of the photos stored on your memory card •...

  • Page 49: Using A Pictbridge-enabled Digital Camera

    The card reader has two slots to accommodate these media and a small light that blinks indicating the card is being read or is transmitting data. NOTE: Do remove the card while it is being read. Data corruption can occur. Memory card orientation Before you insert your memory card, consider the following information: •...

  • Page 50: Working With Digital Photos

    Turn on your digital camera. Refer to the instructions included with your camera for selection of the appropriate camera USB settings and PictBridge connection and usage information. NOTE: For many digital cameras, there are two USB mode selections: computer and printer (or PTP).

  • Page 51: Saving Photos To Your Computer, Viewing A Slide Show

    To rotate the photo: Press the Menu button. Press the down arrow on the navigation button to scroll to Rotate 90 degrees. Press the Select button. To preview the photo before you print, press the Preview button. Press the Color button to print the photos in color or press the Black button to print the photos in black and white.

  • Page 52

    Using the Printer...

  • Page 53: Using The Dell Printer Solution Center

    • Printing Preferences — Allows you to adjust printer settings. • Dell Picture Studio v2.0 — Allows you to manage, edit, display, print, and convert photos and other types of images. • Memory Card Manager — Allows you to display, manage, edit, print, and save photos to your computer.

  • Page 54

    Ordering Ink or Supplies — Directs you to Dell’s cartridge ordering website, www.dell.com/supplies. • Customer Support — Directs you to Dell’s customer support website, support.dell.com. • Contact Dell by Phone — Lists the “Contacting Dell” phone number by country. Understanding the Printer Software...

  • Page 55: Using The Dell All-in-one Center

    • Networking button — Click this button to see your networking options. • About button — Click this button to view software version information. To access the Dell Printer Solution Center: Click Start Programs or All Programs Printer Solution Center.

  • Page 56

    Manage photos (copy them to folders, print them, perform creative copying). To access the Dell All-In-One Center: Click Start Programs or All Programs All-In-One Center. The Dell All-In-One Center includes four main sections: Scan or Fax, Copy, Creative Tasks, and Preview. In this section: Scan or Fax Copy...

  • Page 57: Using Printing Preferences

    Using Printing Preferences Printing Preferences allows you to change the various printer settings. You can change your printer settings in Printing Preferences depending on the type of project you want to create. To access Printing Preferences: With your document open, click File The Print dialog box appears.

  • Page 58

    Paper Setup Print Layout Using Dell Picture Studio v2.0 In Dell Picture Studio v2.0, you can explore digital photography and learn how to organize, create, or print photos. There are four components to the Dell Picture Studio: • Dell Picture Studio Home...

  • Page 59: Using The Memory Card Manager

    You can also launch MCM from your computer by clicking Start Programs Dell Printers For more information on using Memory Card Manager, see "Using Your Printer in Photo Mode" on page 48. Dell Photo AIO Printer 942 Programs or All Memory Card Manager. Understanding the Printer Software...

  • Page 60: Ink Management

    Ink Management Each time you print a job, the ink level screen appears indicating the amount of ink remaining as well as the appoximate number of pages remaining. The number of pages can fluctuate initially after a new cartridge is installed and will provide a more accurate count once usage patterns are established.

  • Page 61

    Complete-A-Print and click Continue Printing, Process Black will be used for all black printing until the black cartridge is replaced or the option is deselected from Maintenance tab in the Dell Printer Solution Center. The Reserve Tank dialog will not be displayed again until after the low ink cartridge has been replaced.

  • Page 62

    Understanding the Printer Software...

  • Page 63: Replacing Ink Cartridges

    CAUTION: Before performing any of the procedures listed in this section, read and follow the "CAUTION: SAFETY INSTRUCTIONS" on page 9. Dell ink cartridges are available only through Dell. You can order more ink online at www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2.

  • Page 64

    Press down on the ink cartridge lever to raise each ink cartridge lid. Remove the old ink cartridges. photo or black cartridge Store the cartridges in an air-tight container, such as the storage unit you received with your photo cartridge (sold separately), or dispose of them properly. If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge.

  • Page 65

    NOTE: The illustration below shows a black cartridge and a color cartridge (use for normal printing). For photo printing, use a photo cartridge and a color cartridge. Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier.

  • Page 66: Aligning Ink Cartridges

    Snap each lid closed. Lift the printer unit, and hold the scanner support up while lowering the printer unit until it is completely closed. Aligning Ink Cartridges Your printer can align the ink cartridges when they are installed or replaced. To verify your ink cartridges are aligned, you can print an alignment page.

  • Page 67: Cleaning The Ink Cartridge Nozzles

    To align the ink cartridges: Load plain paper. For more information, see "Loading Paper" on page 28. Click Start Programs or All Programs Dell Printer Solution Center. Click the Maintenance tab. Click Align to fix blurry edges. Click Print. The ink cartridges align when the page prints.

  • Page 68

    Ink Cartridge Maintenance...

  • Page 69: Setup Problems, Computer Problems

    Double-click the CD-ROM drive icon. If necessary, double-click setup.exe. When the printer software installation screen appears, click Install or Install Now. Follow the instructions on your screen to complete the installation. — — The Dell Photo I N S T A L L Troubleshooting...

  • Page 70

    USB cable back into the same USB port that was originally used for the Dell printer. Also, do not install the Dell printer drivers multiple times from your printer CD.

  • Page 71: Printer Problems

    Settings Printers and Faxes. Double-click Dell Photo AIO Printer 942, and then click Printer. Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click it to deselect the option.

  • Page 72: General Problems, Fax Problems, Paper Problems

    A K E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y Paper" on page 28 General Problems Fax Problems A K E S U R E Y O U T U R N E D O N B O T H Y O U R P R I N T E R A N D Y O U R C O M P U T E R A N D T H E U S B C A B L E I S P R O P E R L Y C O N N E C T E D N S U R E T H E C O M P U T E R I S C O N N E C T E D T O A N A C T I V E A N A L O G P H O N E L I N E...

  • Page 73

    — H E C K F O R A P A P E R J A M Using your printer and your computer • Follow the instructions on the screen for clearing the paper jam. Using your printer only If the paper jam is located in the paper support: Turn off your printer.

  • Page 74: Error Messages And Lights

    Solution: Replace the ink cartridge. For more information, see "Replacing Ink Cartridges" on page 63. Order a new ink cartridge from Dell and replace the old ink cartridge. To order a new ink cartridge, go to www.dell.com/supplies. Clear the paper jam. For more information, see "Check for a paper...

  • Page 75: Improving Print Quality, Improving Print Quality

    Use the appropriate paper. For example, use Dell Premium Photo Paper if you are printing photos with a photo ink cartridge. • Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo Paper if you are printing photos. •...

  • Page 76

    Troubleshooting...

  • Page 77

    Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See "Contacting Dell" on page 77 for the telephone number to call for your region.

  • Page 78

    Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below.

  • Page 79

    When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. Country (City) International Access Code...

  • Page 80

    Tech Support Fax Customer Care Fax Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care...

  • Page 81

    Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)

  • Page 82

    City Code Chile (Santiago) Sales, Customer Support, and Technical Support Country Code: 56 City Code: 2 China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax Home and Small Business Technical Support...

  • Page 83

    Country (City) International Access Code Country Code City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support City Code: 2 Customer Care TechFax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com...

  • Page 84

    Country (City) International Access Code Country Code City Code Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.com City Code: 9 Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care...

  • Page 85

    Country (City) International Access Code Country Code City Code Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care...

  • Page 86

    International Access Code Country Code City Code India Technical Support Sales Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.

  • Page 87

    Country (City) International Access Code Country Code City Code Japan (Kawasaki) Website: support.jp.dell.com International Access Code: 001 Technical Support Country Code: 81 Technical Support outside of Japan City Code: 44 Customer Care Korea (Seoul) Technical Support International Access Code: 001...

  • Page 88

    Country Code: 52 Sales Customer Service Main Montserrat General Support Netherlands Antilles General Support Contacting Dell Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1 800 888 298 04 633 4949...

  • Page 89

    Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business Government and Business Sales Nicaragua...

  • Page 90

    Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care...

  • Page 91

    Singapore (Singapore) Technical Support International Access Code: 005 Customer Service (Penang, Malaysia) Country Code: 65 Transaction Sales Corporate Sales South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.com 09/091 Technical Support Country Code: 27 Customer Care City Code: 11...

  • Page 92

    International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...

  • Page 93

    Country Code City Code Turks and Caicos Islands General Support U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)

  • Page 94

    Contacting Dell...

  • Page 95

    Appendix Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following section describes the limited warranties and return policy for the U.S.

  • Page 96

    Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited warranty for reconditioned parts or, for both new and reconditioned parts, the reminder of the warranty for the Dell computer on which such parts are installed. Appendix...

  • Page 97

    The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.

  • Page 98

    We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

  • Page 99

    Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought.

  • Page 100

    You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original...

  • Page 101

    Dell. You must first call our toll-free number to get your return authorization. In the U.S., call 1-800-822-8965; in Canada, call 1-800-387-5757. If we are not able to replace the product because it has been discontinued or is not available, we will either replace it with a comparable product or reimburse you for the cartridge purchase cost, at Dell’s sole option.

  • Page 102

    Software. If you are a commercial customer of Dell or a Dell affiliate, you hereby grant Dell, or an agent selected by Dell, the right to perform an audit of your use of the Software during normal business hours, you agree to cooperate with Dell in such audit, and you agree to provide Dell with all records reasonably related to your use of the Software.

  • Page 103

    Dell, at your cost and risk. This limited warranty is void if any disk damage has resulted from accident, abuse, misapplication, or service or modification by someone other than Dell.

  • Page 104

    This agreement is binding on successors and assigns. Dell agrees and you agree to waive, to the maximum extent permitted by law, any right to a jury trial with respect to the Software or this agreement. Because this waiver may not be effective in some jurisdictions, this waiver may not apply to you.

  • Page 105

    Plug the device into a different outlet so that the device and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. For additional regulatory information, see the User’s Guide on your CD.

  • Page 106

    • Model number: 942 • Company name: Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Fax Branding The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use an electronic device, including fax machines, to send any message unless such message clearly...

  • Page 107

    Dell All-In-One Center accessing, 56 Copy section, 56 Creative Tasks section, 56 Preview section, 56 Scan section, 56 using, 55 Dell Picture Studio v2.0 using, 58 Dell Printer Solution Center accessing, 53 using, 53 e-mail document, 43 scanned image, 43...

  • Page 108

    Paper Setup tab, 58 Print Layout tab, 58 Quality/Copies tab, 58 problems drives, 69 Quality/Copies tab, 58 software Dell All-In-One Center, 55 Dell Printer Solution Center, 53 Memory Card Manager, 59 Printing Preferences, 57 specialty media cards, 28 envelopes, 27...

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