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6.5
Paper Feeding Problems
Symptom
Paper does not feed properly.
Paper jams occur.
Multiple sheets are fed at once.
Paper is fed skewed.
Output is wrinkled.
The printer does not feed
paper from the Manual Feeder.
The printer does not feed
paper from the paper tray.
Print media misfeeds or
multiple feeds occur.
Is the paper loaded correctly?
Reload the paper correctly. Before loading labels or envelopes, fan them to make sure
that they are separated.
If using coated paper, load one sheet at a time.
Isn't the paper damp?
Load new paper.
Is the paper recommended for the printer?
Load the recommended paper. Paper may still wrinkle depending on its type or
condition.
Refer to
• "Supported Paper" (P. 71)
Is the paper tray pushed in completely?
Push the tray firmly into the printer.
Is the printer installed on a level surface?
Install the printer on a level and sturdy surface.
Are the paper guides adjusted properly?
Adjust the paper guides.
Refer to
• "4.2 Loading Paper" (P. 76)
Did you add more paper on top of other paper in a tray?
Remove the paper, fan and align the paper on a flat surface, and reload the paper in the
tray. Only add paper in a tray when the tray is empty.
The feed rollers may be worn or have reached the end of their duty cycle.
Clean the feed rollers.
If the problem persists, the Feed Roller Unit must be replaced. Contact our Customer
Support Center or your dealer.
Refer to
• "7.14 Moving the Printer" (P. 175)
When loading paper in the Manual Feeder, insert the paper straight into the Manual
Feeder slot.
If the paper is inserted diagonally, remove the paper and insert it again. Insert only one
sheet of paper at a time in the Manual Feeder.
Is the Paper Tray set to [Auto Paper Select] in the [Paper/Output] tab?
If so, deselect [Auto Paper Select] when using the Manual Feeder.
Refer to
• Online help for the print driver
If paper is loaded in the Manual Feeder, the paper is fed from the Manual Feeder even
if you specified the paper tray on the print driver.
To feed the paper from the paper tray, remove the paper from the Manual Feeder.
Turn the print media over or around and try printing again to see if feeding improves.
Cause/Remedy
6.5 Paper Feeding Problems
117
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