Axis Camera Station User Manual page 68

AXIS Camera Station
Troubleshooting
Server Report
Windows Event Logs:
Application and
System
Screenshots
If a Server Report cannot be generated, for example if AXIS Camera Station Server does not start, run DirectX Diagnostic Tool as
described below and provide debug logs with your support case.
DirectX Diagnostic
Tool
Debug logs
To generate a Server Report, follow these steps:
1. Open AXIS Camera Station Client.
2. From the Help menu, select Server Report.
3. Click OK to save the Server Report as a zip file.
To generate event logs, follow these steps:
Windows 7, Windows Vista, Windows Server 2008, Windows Server 2003
1. Click the Start button, right-click Computer and select Manage to open Computer
Management.
2. Select Event Viewer > Windows Logs and then Application.
3. From the Action menu, select Save All Events As and save as an event log (evt) file.
4. Repeat steps 2 and 3 but select System instead of Application.
5. Zip both files and attach them to your support case.
Windows XP
1. Click the Start button, right-click My Computer and select Manage to open Computer
Management.
2. Select System Tools > Event Viewer and then Application.
3. From the Action menu, select Save Log File As and save as an event log (evt) file.
4. Repeat steps 2 and 3 but select System instead of Application.
5. Zip both files and attach them to your support case.
To copy what is currently displayed on the screen to a file, follow these steps:
1. Press ALT - PRT SCR.
2. Open the Paint program included with Microsoft Windows.
3. In Paint, open the Edit menu and select Paste.
4. Save the file.
5. Attach the screenshot to your support case.
To generate information about DirectX components and drivers, follow these steps:
Windows 7, Windows Vista, Windows Server 2008, Windows Server 2003
1. Click the Start button and type dxdiag in the search box.
2. Open the program dxdiag.exe
3. Click Save all information and save as a text (txt) file.
4. Attach the text file to your support case.
Windows 7
1. Click the Start button and select Run.
2. Type dxdiag in the Open box and click OK.
3. Click Save all information and save as a text (txt) file.
4. Attach the text file to your support case.
To create debug logs, zip the following folder:
Windows 7, Windows Vista, Windows Server 2008, Windows Server 2003
C:\ProgramData\Axis Communications\AXIS Camera Station\3.xx
Windows XP
C:\Documents and Settings\All Users\Application Data\Axis Communications\AXIS Camera Station\3.xx
Note: ProgramData and Application Data are hidden folders. Activate "Show hidden files and folders"
to display them.
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