Axis Camera Station User Manual page 65

AXIS Camera Station
Troubleshooting
Live view
No image from camera
Repeated error message "Media
Failed"
Empty "ActiveMovie Window"
popup
Logon/connecting to server
User name or password is
incorrect
To check the graphics card's tier level, open the Help menu and select Client Configuration
Sheet. Render Capability Tier is listed in the General Configuration Information section.
It is also possible to use the CPU for video rendering, instead of using the graphics card, see
Empty "ActiveMovieWindow" popup below.
Proper decoders must be installed for MPEG-4 and H.264 video formats. In licensed mode, click
on the link in the empty Live View window to launch the decoder installation. In AXIS Camera
Station One or Demo mode, download the proper decoders from the camera's Live View page.
Try reducing the load to the CPU by modifying the Live View Settings for each camera under
Configuration. Reduce the resolution, increase the compression setting and lower the frame
rate.
Check that your computer is not running low on memory.
Check that the graphics card has been updated with the latest driver, see Graphics card,
on page 64.
Firewall and antivirus software sometimes block video signals. Check that your firewall and
antivirus program do not block the following files:
• AcsAdmin.exe
• AcsAdminConsole.exe
• ACSService.exe
• Server.exe
• AcsClient.exe
• All content of C:\Program Files\Axis Communications\Components
See also NAT and Firewall, on page 49.
This indicates problems with the graphics card's video memory and hardware acceleration.
Possible solutions:
• Install the latest graphics card driver, see Graphics card
• Upgrade to a graphics card with more video memory and higher performance
• Use the CPU for video rendering, see below.
To use the CPU for video rendering, follow these instructions:
1. Navigate to the AXIS Camera Station Client installation folder. The default
location is:
C:\Program Files\Axis Communications\AXIS Camera Station 3\Client <current
version>
2. Open the file AcsClient.exe.config in a text editor.
3. Find this entry:
<setting name="ForceCompatibilityVideoMode"
serializeAs="String"><value>False</value></setting>
4. Change "False" to "True"
5. Save the file and restart AXIS Camera Station
Check that the user name and password are valid
Check that the user has access rights to AXIS Camera Station Server
Check that the clocks in AXIS Camera Station Client and Server are synchronized. For domain
users, check that the domain server clock is synchronized with the server and client.
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