Axis Camera Station User Manual page 64

AXIS Camera Station
Troubleshooting
Missing AAC decoder
AXIS Cross Line Detection
AXIS Cross Line Detection does
not work
Domain user search fails
Cannot find domain users
Graphics card
The graphics card driver is more
than 12 months old
Graphics card error
Graphics card warning
Note: Audio is not possible in M-JPEG; choose MPEG-4 or H.264.
To use the AAC audio format, a decoder must be installed. Click the link to install the decoder.
If using Demo mode or AXIS Camera Station One, download the decoder from the camera's
Live View page.
AXIS Cross Line Detection can be used with network cameras and video encoders that support
AXIS Camera Application Platform.
To use AXIS Cross Line Detection as a trigger, you must first
• upload the application to the camera
• start the application in the camera
For instructions, see AXIS Cross Line Detection User's Guide.
Make sure that AXIS Camera Station Service is logged on as a Windows user with access to
Active Directory. To change the user account for AXIS Camera Station Service, go to Control
Panel > Administrative Tools > Services.
For AXIS Camera Station client to run properly, it is important that the graphics card in your
computer has been updated with the latest driver.
To find out what graphics card is installed in your computer, a diagnostic program called
dxdiag can be used.
In Windows 7/Vista/Server 2008/Server 2003:
1. Open the Start menu
2. Enter dxdiag in the Start Search field
3. If a prompt appears for the Diagnostic Tool, click Yes
4. Select the Display tab. The name of the Graphics card appears under Device
In Windows XP:
1. Open the Start menu and select Run
2. Enter dxdiag in the Run dialog and click OK
3. If a prompt appears for the Diagnostic Tool, click Yes
4. Select the Display tab. The name of the Graphics card appears under Device
To download the latest driver you need to visit the graphics card manufacturer's web site.
Some of the more common ones are
• nVidia - www.nvidia.com
• ATI - www.ati.com
• S3 - http://www.s3graphics.com
To upgrade the graphics card drivers on your computer:
1. Download the driver from the manufacturers web site to your hard drive
2. Make sure that there are no other programs running on your computer.
3. Run the installer and follow the wizard to install necessary files
4. Reboot to activate the change
The graphics card does not the minimum system requirements, see System Requirements.
The graphics card must support DirectX 9.0c, be Windows Vista compliant (even if running on
Windows XP) and support Windows Presentation Foundation tier 2.
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