Fiery EX12 Printing Manual page 159

C
C-3 Troubleshooting
If this happens
One or more Media Type
options are dimmed.
Fiery doesn't respond to a
Print command.
You cannot print with
QuarkXPress 3.32 using the
PSPrinter 8.5.2 driver on a
Mac OS computer.
• Select a Paper Source that supports the Media Type you are using.
For information on requirements and constraints pertaining to special papers and
transparencies, see Appendix
• Has someone disconnected the copier/printer by selecting Suspend Printing from the
Functions menu?
If the administrator or operator has selected Suspend Printing on the Fiery Control
Panel or Command WorkStation to interrupt printing, your print job will not resume
until someone selects Resume Printing from the Functions menu on the Control Panel
or clicks the function key on Command WorkStation.
• Did you select the Fiery as the current copier/printer?
Before printing, you must select the Fiery as the current printer from your Windows
computer, Mac OS computer, or UNIX workstation.
• Make sure the copier/printer is switched on.
Someone may have turned the copier/printer off, or the Power Saver mode function
may have engaged. Even with the copier/printer off, the Fiery appears in the Chooser as
long as the Fiery itself is turned on.
• If you are printing over an IPX (Novell) network, verify through the PCONSOLE utility
that the job was sent to the Novell queue and that the queue is being used by the Fiery.
• Make sure the job does not contain a PostScript error.
Contact the operator, or use Fiery WebSpooler or Fiery Spooler to check job status.
In Fiery WebSpooler or Fiery Spooler, a job containing a PostScript error appears
in red.
To obtain information on the PostScript error, make sure the Print to PS Error option
is set to Yes in Fiery Setup. For more information, see the
• Remove the file called Balloon Help from your QuarkXPress application folder and
restart QuarkXPress.
Try this
A.
Configuration Guide.