Using The Intercom; Placing A Call On Or Off Hold - ShoreTel 212k User Manual

Using the Intercom

The Intercom function allows you to connect with another party without
ringing the party through a call line. To use this feature, you must have the
appropriate permissions (set by your system administrator). The recipient
must be using a ShoreTel IP phone. To intercom another party:
Step 1
Step 2
Step 3
NOTE
An intercom call overrides the call handling mode on the dialed
extension. This allows you to intercom even when the dialed extension
is forwarded always to voice mail.

Placing a Call On or Off Hold

To place a call on hold, press the Hold button
key, if available. On the ShoreTel 212k phone, the custom key blinks green, at
which point you can safely place the handset on hook (or press the speaker or
headset button) without ending the call. To take the call off hold, press the
custom key with the blinking green LED, or press the Hold button
again.
If you are not on another call while a call is on hold, you will hear a reminder
ring in 15 seconds and at one-minute intervals after that. If you have received
several calls, you will receive a reminder ring for the call that has been on hold
the longest.
If you have multiple calls on hold, you can press the green blinking LED
associated with the call that has been placed on hold to answer that call.
I n t e r c o m
Press .
Enter the party' s extension, or press the custom key
associated with the extension.
To end the call, press the Speakerphone button
, or press the call's custom
H o l d
.
H o l d
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