Troubleshooting; Viewing Phone Information - ShoreTel 110 User Manual

TROUBLESHOOTING

Problem:
Your system is notifying your callers that your mailbox has exceeded
its limit and is unable to accept new messages.
Solution:
The voice mail system includes recently deleted messages still
resident in the mailbox in the total count. If your mailbox is full, first purge
any backlog of deleted messages:
Step 1
Step 2
Step 3
Problem:
Your display reads "No Service."
Solution:
Your phone is temporarily inoperable. Contact your administrator.
Problem:
Your display is blank.
Solution:
You have no power. Contact your administrator.

Viewing Phone Information

To view information about your phone, such as IP address, subnet mask,
version, and MAC address, follow these steps:
Step 1
Step 2
18
At the Main Menu prompt, press
Press to remove deleted messages.
Press to confirm deletion.
With the phone on hook, press
The LED should not light and you shouldn't hear any tones;
if this isn't the case, lift and replace the handset.
Dial the digits on the keypad that correspond with I-N-F-O,
then press .
.
.