Calling - Polycom SIP 3.0.2 Administrator's Manual

Administrator's Guide SoundPoint IP / SoundStation IP

Calling

Symptom
There is no dial tone.
The phone does not ring.
The line icon shows an
unregistered line icon.
5 - 12
Problem
Power is not correctly applied to
the SoundPoint IP family SIP
phone.
Dial tone is not present on one of
audio paths.
The phone is not registered.
Ring setting or volume is low.
Outbound or inbound calling is
unsuccessful.
The phone line is unregistered.
Corrective Action
Do one of the following:
Check that the display is illuminated.
•
Make sure the LAN cable is inserted
•
properly at the rear of the phone (try
unplugging and re-inserting the
cable).
If using in-line powering, have your
•
system administrator check that the
switch is supplying power to the
phone.
Do one of the following:
Switch between Handset, Headset (if
•
present) or Hands-Free
Speakerphone to see if dial tone is
present on another paths.
If dial tone exists on another path,
•
connect a different handset or
headset to isolate the problem.
Check configuration for gain levels.
•
Contact your system administrator.
Do one of the following:
Adjust the ringing level from the front
•
panel using the volume up/down keys
Check same status of handset,
•
headset (if connected) and through
the Hands-Free Speakerphone.
Do one of the following:
Place a call to the phone under
•
investigation. Check that the display
indicates incoming call information.
Lift the handset. Ensure dial tone is
•
present and place a call to another
extension or number. Check that the
display changes in response.
Contact your system administrator.
.