Troubleshooting; Troubleshooting Guide - Heat & Glo LifeStyle CF550E-B Owner's Manual

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Troubleshooting

A. Troubleshooting Guide
Issues
Heater doesn't turn on with the main
switch or remote transmitter.
Heater is on, but no fl ame or low fl ame
intensity.
Flames are frozen.
Excessive noise in the lower portion of
the heater.
Heater/blower assembly doesn't come
on.
Fan runs but not heat is put out.
Heater element is on but fan doesn't
run.
The heater/blower assembly doesn't
turn off.
Excessive noise in upper portion of the
heater.
Remote control doesn't work.
Odor.
18 Heat & Glo • CRESTFIRE Series Electric Fireplace • 4030-781 Rev F • 10/06
Possible Causes
1. Power switch is off.
2. Circuit breaker is tripped
3. Heater is unplugged from wall outlet.
4. Loose wiring.
1. The bulbs are burned out
2. Loose wiring.
1. Loose wiring.
2. Flame element is not attached to the
motor.
3. Motor is defective.
1. Flame element isn't seated properly.
2. Motor is defective.
1. Heater/blower assembly switch is off.
2. Thermostat is set too low.
3. Heater/blower assembly is overheated.
4. Loose wiring.
1. Loose wiring.
2. Bad heating element.
1. Loose wiring.
2. Fan is defective.
1. Thermostat is set too high.
1. Build up of dirt on the fans.
2. Heater fan is defective.
1. Remote is out of range.
2. Low batteries.
The heater may emit a slight, harmless
odor when fi rst used. This is a normal
condition caused by initial heating of the
internal parts and will not occur again.
Solutions
1. Turn the power switch to the "ON" position.
2. May need to put the heater on a dedicated service or
reduce the number of appliances on the circuit.
3. Plug the cord into an outlet.
4. Check all wiring for loose connections.
1. Replace the bulbs.
2. Check all wiring for loose connections.
1. Check all wiring for loose connections.
2. Reattach the fl ame element to the motor.
3. Replace the motor.
1. Reinstall the fl ame element.
2. Replace the motor.
1. Turn the heater switch to the "ON" position.
2. Move the thermostat knob clockwise until you hear a
"click".
3. The heater/blower assembly is protected by a thermal
cutout switch. Shut off all heater switches on the dash-
board including the main power switch. Wait 5 minutes,
then turn the heater on.
4. Check all wiring for loose connections.
1. Check all wiring for loose connections.
2. Replace the heater/blower assembly.
1. Check all wiring for loose connections.
2. Replace the heater/blower assembly.
1. Move the thermostat knob counter-clockwise until you
hear a "click".
1. Clean all fans.
2. Replace the heater/blower assembly.
1. Move remote closer to the heater.
2. Replace the batteries.