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TROUBLESHOOTING
Refer to the following instructions to check and correct any failure before contacting service
personnel.
SYMPTOM
Scale does not turn on
Questionable weight or
the scale does not zero
Weighing is performed but
the display shows "weigh"
and "reweigh" every few
seconds; the weighing
process takes too long and
no weight is displayed.
The display shows
"Overload" message
The display shows
"LOW BAT" message
The display shows
"Load Cell Error" message
POSSIBLE CAUSE
1.
Dead Battery
2.
Faulty electrical outlet
3.
Bad power supply
1.
External object
interfering with the scale
2.
The display did not show
"0.0" before weighing
3.
Scale is not placed on a
level floor
4.
Scale is out of calibration
5.
Improper Tare
The patient is not sitting still
The load on the scale
exceeds the capacity
(600 Lbs)
The batteries are empty
There is a problem with one
or more load cells or the load
cell cable is disconnected.
18
CORRECTIVE ACTION
1.
Replace batteries
2.
Use a different outlet
3.
Replace adapter
1.
Remove interfering object
from the scale
2.
Ask the patient to get off
the scale, zero the scale
and begin weighing
process again
3.
Place the scale on a level
floor and begin weighing
process again
4.
Check weight with known
weight value
5.
Place the item to be tared
on the scale ramps. Press
REWEIGH. Once the
weight of the item is
displayed, press TARE.
Place the patient and the
tared item back on the
scale. Press REWEIGH
again.
Ask the patient to be still or
you can change to live weight
setting
Remove the excess weight
and use the scale according to
its limits
Replace batteries according to
instructions
Check load cell cable
connection at the display and
platform assembly ports. If the
problem is not corrected, refer
to qualified service personnel
to replace the defective load
cell
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