Warranty - Honeywell Pneumatic Controls Engineering Manual

Honeywell warrants the products in this catalog (except those parts designated on Honeywell's price lists as not covered by this warranty) to be free
from defects due to workmanship or materials, under normal use and service, for the following warranty periods. Honeywell VisionPRO®,
Commercial VisionPRO™, FocusPRO®, PRO 4000, PRO 3000, LineVolt™ PRO, Digital Round™, and Modern Round ™ (T87K, N) Series
Thermostats with a date code of 0501 or later: sixty (60) months from date of installation. CommercialPRO, PRO 2000 and PRO 1000 thermostats:
twenty-four (24) months from date of installation. All other Honeywell thermostats and thermostats with a date code of 0452 or earlier: twelve (12)
months from date of installation, unless specified otherwise. Honeywell Air Cleaners, Humidifiers, Ventilators, Ultraviolet Treatment and Zoning
Products with a date code of 0501 or later, excluding replacement maintenance parts: sixty (60) months from date of installation. All other
Honeywell indoor air quality and zoning products with a date code of 0452 or earlier: twenty-four (24) months from date of installation, unless
specified otherwise. Variable frequency drive devices (VFD) and accessories: new products for thirty-six (36) months and factory refurbished
drives for twelve (12) months from date of installation when start-up and commissioning is performed by Honeywell VFD Authorized and trained
personnel. All VFD warranty return products must have prior authorization (Form No. 87-0284) and be returned only to the VFD Service Center in
Chattanooga, TN. MS, MN and Fact Acting 2-position Direct Coupled Actuators: sixty (60) months from date of installation. The warranty period for
all other products is twelve (12) months from date of installation.
If a product is defective due to workmanship or materials, is removed within the applicable warranty period, and is returned to Honeywell in
accordance with the procedure described below, Honeywell will, at its option, either repair, replace or credit the customer for the purchase price of
the product, in accordance with the procedure described below. This warranty extends only to persons or organizations who purchase products in
this catalog for resale.
The expressed warranty above constitutes the entire warranty of Honeywell with respect to the products in this catalog and IS IN LIEU OF ALL
OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE. IN NO EVENT SHALL HONEYWELL BE RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES OF ANY NATURE
WHATSOEVER.
INSTRUCTIONS—INSTALLING OR
SERVICING CONTRACTOR OR
DEALER
When replacing a Honeywell product under
warranty, including those products furnished
on original heating and/or cooling equipment,
you should rely on your local Honeywell
Wholesaler or Distributor for prompt and
efficient product replacement service.
A Honeywell Returned Goods Identification
Tag (form 87-0030) or an electronic data
notification system must be completed and
approved by the servicing dealer/contractor
prior to submitting the product to the
Honeywell Wholesaler or Distributor. (Tags
may be obtained from the Wholesaler or
Distributor in advance.) No warranty claim for
product replacement or credit will be honored
by the Wholesaler/Distributor without a
completed warranty tag attached or electronic
notification.
INSTRUCTIONS—WHOLESALER OR
DISTRIBUTOR
The following will apply to the return of any
product to Honeywell under this warranty:
Any products which are not variable frequency
drives and are:
(i) identified with Honeywell's Returned
Goods Identification Tag (form
87-0030), or electronic notification
system;
(ii) are listed individually with Returned
Goods ID Tag numbers and date
codes listed on Honeywell's Returned
SPECIAL MESSAGE TO INDUSTRIAL USERS AND BUILDING OWNERS
Thank you for using Honeywell products.
As a user, when you purchase a Honeywell
product from this catalog you should expect
performance from the product and, if it fails,
replacement of the product by the installing
dealer.
Typically, you will have purchased a Honeywell
product under the following circumstances:
1. To modernize or refurbish your existing
commercial and/or process control
system.
2. You have purchased new commercial
and/or process heating, cooling, air
cleaning or humidification equipment
Rev. 03-07
ENVIRONMENTAL AND COMBUSTION CONTROL PRODUCTS
WARRANTY POLICY
Goods Order (form 71-96024) or a
similar form;
(iii) packed separately from other returns
and protected from shipping damage;
(iv) have certification by the installer or
servicing dealer that the product was
removed, due to failure, within the
applicable warranty period;
(v) are received transportation pre-paid at:
Honeywell Return Goods
Dock 4 MN10-3860
1885 Douglas Drive
Golden Valley, MN 55422
(vi) and are found by Honeywell's
inspection to be defective in
workmanship or materials under
normal use and service
will be handled in accordance with one of the
two following procedures, as specified by the
customer making the return:
All VFD warranty return products must have
prior authorization (Form No. 87-0284) and be
returned only to the VFD Service Center in
Chattanooga, TN.
1. CREDIT PROCEDURE. Honeywell will
issue credit, at Honeywell's lowest
wholesaler net price in effect at the time
of the return (as set forth on
Honeywell's then current price sheet) or
at the actual invoice amount if a copy of
that invoice is attached to the packing
list. (TRADELINE Replacement
Exchange Products will be at
Honeywell's lowest replacement
exchange net price in effect at the time
that is furnished with Honeywell controls
or components (refer to your owner's
manual furnished with the equipment).
3. A control has failed on your existing
commercial and/or process heating
and/or cooling equipment and is
replaced by a Honeywell TRADELINE
product.
With few exceptions, you utilize the services of
a competent plumbing, heating and/or cooling
dealer/contractor for new or replacement work
performed.
Although our warranty does not extend to you,
Honeywell does extend a warranty to your
supplier.
The warranty will not be honored if:
Final disposition of any warranty claim will be
determined solely by Honeywell. If inspection
by Honeywell does not disclose any defect
covered by the warranty, the product will be
returned or scrapped as instructed by the
customer and Honeywell's regular service
charges will apply. Products returned to the
customer may be sent shipping charges
collect.
If you have any questions relative to product
returns to Honeywell, contact your Customer
Care Representative:
Your supplier can rely on its local Honeywell
Wholesaler/Distributor or Honeywell for prompt
replacement.
If you have any questions, need additional
information or would like to comment on
Honeywell's products or services, please write
or phone:
or check your telephone directory (white
pages) for one of many Honeywell field sales
offices.
70-6925
of such return, as shown on
Honeywell's then current price sheet.)
Honeywell reserves the right to disallow
this credit option in cases of warranty
abuse.
2. REPAIR OR REPLACEMENT
PROCEDURE. Honeywell will, at its
option, either repair or replace the
product free of charge and return it or its
replacement lowest cost transportation
prepaid. The replacement will be a
functionally equivalent new
TRADELINE product. Premium
transportation will be used at
customer's request and expense.
(i) product is damaged or missing parts
or accessory items including batteries.
(ii) product exhibits evidence of field mis-
applications.
Honeywell International Inc.
Customer Care MN10-1461
1985 Douglas Drive
Golden Valley, MN 55422
(763) 954-5720
Honeywell International Inc.
Customer Care MN10-1461
1985 Douglas Drive North
Golden Valley, MN 55422-4386
(763) 954-5720
70-0568
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