Installation; Daily Use - Dell SX2210WFP User Manual

Set the correct audio source in Dell Webcam Central. To select the correct audio source:
Test the microphone. Try testing the microphone using an application other than the Dell Webcam Central. To test the
microphone,
If the recording is successful, reset the camera defaults or reinstall the Dell Webcam Software. See
more information.
Facial Recognition (FastAccess) problems

Installation

Common Symptoms
FastAccess software will not install
FastAccess software will not install
FastAccess software will not install

Daily Use

Common Symptoms
Face Recognition is not possible and you
must login manually
Face Recognition is not possible and you
must login manually
The wrong webcam is connected to
FastAccess
Face Recognition is unavailable
Video applications such as Skype, IM and
others can find the webcam.
Back to Contents Page
1. In the Dell Webcam Central, navigate to configure settings by clicking on the More Options button.
2. Select Monitor Webcam in the Microphone box.
3. Adjust the Volume slider to obtain the desired audio level.
1.Click Start®Control Panel®Sound and Audio Devices.
2.Click the Voice tab.
3.Click the Test Hardware button and follow the instructions.
What You See
The FastAccess installer displays a dialog box
with the message "This version cannot install
on this computer -3"
The FastAccess installer displays a dialog box
with the message "This version cannot install
on this computer -2"
The FastAccess installer displays a dialog box
with the message "FastAccess cannot be
installed on Systems earlier than Windows
Vista x86"
What You See
Color Bars are displayed in the FastAccess
Video window along with the text "Unable to
process Biometric Data, please check camera"
Color Bars are displayed in the FastAccess
Video window along with the text "License key
is invalid"
You have a laptop with a built-in webcam and
FastAccess is not using the desired webcam.
FastAccess is missing from the Windows Vista
login screen.
You are unable to get active video to another
application.
Ensure that the monitor USB cable is plugged into your computer and that the Dell
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Monitor Webcam has been installed in the Windows Vista operating system.
This version of FastAccess will not install on a computer joined to a Microsoft Domain.
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Please install on a non-Domain computer.
This version of FastAccess will only install on Windows Vista x86 and x64. XP and
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Windows 2000 are not supported.
Ensure that the monitor USB cable is plugged into your computer and that the Dell
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Monitor Webcam has been installed in the Windows Vista operating system.
Login to the computer manually and close any applications that might be using the
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webcam.
If you previously manually selected a webcam in the "Camera Selection" screen of the
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FastAccess Configuration Console, ensure this webcam is installed and available. If
not, select another webcam from the list. Selecting "First Available" will permit
FastAccess to connect to any available webcam.
Make sure the Dell Monitor's USB cable is plugged into the computer and that the
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Monitor Webcam is properly installed on this computer. FastAccess is disabled if the
Dell Monitor Webcam is not connected to the computer.
Open the "Configuration Console" and select the "Advance" button. Click the "Camera
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Selection" link. Select the desired webcam. Either reboot your computer or disable an
then re-enable FastAccess.
FastAccess has been disabled. Open the "Configuration Console" and select a securit
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mode to enable FastAccess.
If FastAccess is enabled, open the video application's camera selection screen. Choos
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"faCap".
If FastAccess is disabled, open the video application's camera selection screen. Choos
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"Monitor Webcam" or another available webcam.
Using the Camera for
Possible Solutions
Possible Solutions