Camera Problems - Dell SX2210WFP User Manual

Distorted Sound Other audio source is used
Unbalanced Sound Output Sound from only one side of
Soundbar
Low Volume Volume is too low

Camera Problems

COMMON WHAT YOU
SYMPTOMS EXPERIENCE
No Power The camera is If the monitor has no power, see
not working
Verify if the camera is detected by Windows.
and the LED is
Reinstall the camera drives using the Dell SX2210 Webcam Resource CD. See
off
Camera is not The camera is Remove and insert the USB cable.
detected not working
and the LED is
Reinstall the Dell Webcam Software and drivers. See
on
Poor Focus The camera Verify that the protective film has been removed from the camera and the camera lens is clean.
captures fuzzy
Clean the camera surface using a damp, soft lint-free cloth.
or unclear
videos and
Increase the available ambient light or change the source of light.
pictures
Reset the camera defaults through the Dell Webcam Central. See
Ensure that the Color Depth settings in Display Properties is set to 16-bit color or higher.
NOTE: Lower color depth settings result in poor-quality images.
NOTE: The integrated webcam operates at a lower resolution than most commercially available digital cameras. Most
commercial digital cameras are 4 mega pixel or higher. The integrated webcam operates up to 2.0 mega pixel.
Poor quality The camera
video on the captures
Internet grainy images Check your internet connection speed. A slow internet connection could cause similar problems with the video. It is
while using it recommended to use a broadband connection with good throughput.
on the
Internet
Color Problem The images Reset the camera defaults through the Dell Webcam Central. See
are tinted red,
Adjust the camera color settings through Dell Webcam Central. See
blue, or green
No Image Blank screen Increase the available ambient light, change the direction of the camera, or change the source of light.
Reset the camera defaults through the Dell Webcam Central. See
Adjust the contrast levels using the Dell Webcam
Ensure the camera is detected correctly by the Windows operating system.
Slow frame The capture The video capture especially in high resolution is a resource intensive task, reduce the video recording resolution. Select No
rate in video video is not Compression for video in the Video Recording settings.
capture mode smooth
Install the latest DirectX and the latest webcam driver.
Audio and The captured The video capture, especially in high resolution is a resource intensive task. Reduce the video recording resolution. Select No
video is not video and Compression for video in the Video Recording settings.
synchronized audio are not
synchronized
Microphone is The webcam Speak from closer to the microphone.
not working captures video
The integrated microphone is designed to have a wider reception area for recording. But it still has its limits. Try moving
but not sound
closer to the microphone or ensure that you are within the recording area for the microphone.
Check if the volume is muted. To enable sound:
Troubleshooting Your
1. Click Start®Control Panel®Sound and Audio Devices.
2. Click to uncheck the box next to Mute.
Test the Soundbar using another audio source (For example: portable CD player, MP3
l
player).
Avoid using an audio cable extension or audio jack converter.
l
Clear any obstructions between the Soundbar and the user.
l
Confirm that the audio line-in plug is completely inserted into the jack of the audio
l
source.
Decrease the volume of the audio source.
l
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume
l
setting.
Clean and reseat the audio line-in plug.
l
Clear any obstructions between the Soundbar and the user.
l
Confirm that the audio line-in plug is completely inserted into the jack of the sound card
l
or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
l
Clean and reseat the audio line-in plug.
l
Troubleshoot the computer's sound card.
l
Test the Soundbar using another audio source (For example: portable CD player, MP3
l
player).
Clear any obstructions between the Soundbar and the user.
l
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
l
setting.
Set all Windows volume controls to their maximum.
l
Increase the volume of the audio application.
l
Test the Soundbar using another audio source (For example: portable CD player, MP3
l
player).
POSSIBLE SOLUTIONS
Monitor.
installing your Dell Webcam Software
Using the Camera
Using the Camera
Using the Camera
Central. See Using the Camera
Using the Camera for more information.
for more information.
for more information.
for more information.
Using the Camera for more information.
for more information.
for more information.