Support (Settings) - HP StorageWorks D2D100 - Backup System User Manual

4. Make sure that there are no backup or restore jobs in progress and that no future jobs are scheduled
to start whilst the firmware is upgrading. Click Yes.
5.
Click Browse... and locate the upload file that you have just downloaded.
6. Click Upload to upgrade the firmware. A progress meter is displayed while the upgrade takes
place. The system will reboot once it has been updated. Configuration information and data are
unaffected by this process.
WARNING!
Once you have started to upgrade the firmware, it is important that you allow it to
complete. Do not attempt to cancel the upgrade process, or power off the machine.

Support (Settings)

If you have problems, HP Support will ask you to generate a support ticket to help with troubleshooting.
It provides a log of everything that has happened on your system.
NOTE:
Please ensure that your browser security settings allow files to be transferred from the HP D2D Backup
System to your host machine.
1.
Use this page to Generate a support ticket.
2. At the prompt, save the file to disk.
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The Web Management Interface