TROUBLESHOOTING
Problem
What to do
Sound, but no picture
•
Make sure the TV is on.
•
When playing a DVD or other video source, make sure the TV is set to the correct video
input.
Remote control is
•
Check batteries and their polarity (+ and -). See "Replacing the remote control batteries"
inconsistent or does not
on page 54.
work
•
Point the remote control at the media center.
Radio does not work
or has poor reception
DVD or CD does not
play
•
Make sure antennas are connected
properly.
•
Move AM antenna at least 20 inches (50 cm) from the media center.
•
Adjust antenna position to improve reception.
•
AM antenna must be upright.
•
Move antennas farther from TV or other electronic equipment.
•
You may be in an area of weak signal coverage.
*
Check to see if the Play symbol in the display is lit.
*
After pressing the CD/DVD button, wait a few seconds before pressing Play.
*
Make sure the disc is properly inserted (label-side up).
*
Eject the disc and try loading it again.
*
There may be dirt or dust on the disc. Clean the disc. See "Cleaning discs" on page 53.
*
The disc may be defective. Try another disc.
*
Make sure region codes for both the DVD and player match. See "Check for region code
compatibility"
page 6.
FM sound is distorted
*
Adjust antenna position to reduce interference.
Sound is distorted
*
Make sure speaker cables are not damaged and the connections are secure.
•
Reduce the output level from any external audio devices connected to the music center.
•
Reduce the input level setting for the connected
device in the system menu.
Picture is black and
*
Check the video cable connections.
white or rolling
*
Check the Video Format setting and change to appropriate
setting (NTSC or PAL).
See "Video options" on page 47.
You forgot your
*
Enter the password 2673 to access the parental controls and create a new password.
password
Customer
service
For additional help in solving problems, contact Bose ®Customer Service. Refer to the
address list included in the carton.
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