Troubleshooting; Troubleshooting Table - Bose 3-2-1 SERIES II Owner's Manual

TROUBLESHOOTING
Troubleshooting table
What to do Problem
System doesn't do
anything
Disc won't eject
No sound
Make sure the unit is turned on. Try pressing the remote On-Off button and the media
center On-Off button.
Make sure the power cord is inserted securely into the Acoustimass ®module and plugged
firmly into an operating AC wall outlet.
Be sure to select a source (CD/DVD, AM/FM, etc.).
Unplug the Acoustimass module power cord from the outlet for one minute, then recon-
nect it. This allows the unit to reset itself. After reconnecting the power cord, wait for the
message, "BOSE 3•2•1" to appear on the media center display.
• Turn off the unit.
• Unplug the Acoustimass module power cord from the outlet for one minute, then recon-
nect it. This allows the unit to reset itself.
• Before powering on, press and hold Eject on the media center.
• Increase the volume.
• Check to see if MUTE is lit on the display. If it is, press the Mute button on the remote con-
trol to unmute the sound.
• Be sure to select the correct source for the desired input.
• Make sure the Acoustimass module cable and speaker cable are firmly seated in their
respective jacks and the multi-pin connector on the other end is firmly seated in the
Acoustimass module jack.
• Check speaker connections.
• Turn the media center off for 10 seconds, then on again, to restore communication
between the media center and the speakers.
• Check the connections for any external audio devices.
• Be sure the disc is placed correctly, label-side up, in the CD tray.
• Connect the FM and AM antennas.
• Unplug the Acoustimass module power cord from the outlet for a minute, then reconnect it.
This allows the unit to reset itself.
• If you are using an optical digital audio connection, make sure that the optical jack is cor-
rectly assigned in the System menu.
• Make sure the volume is turned up on the TV.
• Check input level settings for each connected device in the System menu.
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