Support And Service - Fujitsu PRIMEQUEST 1000 Series Hardware Installation Manual

PRIMEQUEST 1000 Series Hardware Installation Manual
Preface
Modifying or recycling the product
Note on erasing data from hard disks when disposing of the product or transferring
it
Disposing of this product or transferring it as is may enable third parties to access the data on the hard disk and use
it for unforeseen purposes. To prevent the leakage of confidential information and important data, all of the data
on the hard disk must be erased before disposal or transfer of the product.
However, it can be difficult to completely erase all of the data from the hard disk. Simply initializing (reformatting)
the hard disk or deleting files on the operating system is insufficient to erase the data, even though the data appears
at a glance to have been erased. This type of operation only makes it impossible to access the data from the operating
system. Malicious third parties can restore this data.
If you save your confidential information or other important data on the hard disk, you should completely erase the
data, instead of simply carrying out the aforementioned operation, to prevent the data from being restored.
To prevent important data on the hard disk from being leaked when the product is disposed of or transferred, you
will need to take care to erase all the data recorded on the hard disk on your own responsibility.
Furthermore, if a software license agreement restricts the transfer of the software (operating system and application
software) on the hard disk in the server or other product to a third party, transferring the product without deleting
the software from the hard disk may violate the agreement. Adequate verification from this point of view is also
necessary.

Support and service

SupportDesk (available only in Japan, for a fee)
For stable system operation, we recommend concluding our SupportDesk agreement, which provides a maintenance
and operation support service. SupportDesk agreement customers receive a same-day response service for hardware
problems. They are eligible for regular checkups, remote notification of potential-failure predictions, and
information on system problems. Moreover, they can avail themselves of other services such as troubleshooting
support by phone for hardware and software problems, and access to operation support information from a dedicated
website for our customers. For details, see "Product support" on the SupportDesk homepage
solutions/support/sdk/index.html).
Product and service inquiries
For all product use and technical inquiries, contact the distributor where you purchased your product, or a Fujitsu
sales representative or systems engineer (SE). If you do not know the appropriate contact address for inquiries about
the PRIMEQUEST 1000 series, use the Fujitsu contact line.
Fujitsu contact line
We accept Web inquiries. For details, visit our website:
- Unpacking an optional Fujitsu product, such as an optional adapter, delivered to
the customer
Modifying this product or recycling a secondhand product by overhauling it without prior
approval may result in personal injury to users and/or bystanders or damage to the product
and/or other property.
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(http://jp.fujitsu.com/
C122-H004-07EN