Shadow Images Appear On Prints - Lexmark MS810 User Manual

Troubleshooting
Action
Step 1
Check if the distance between the defects is equal to any of the following:
•
47.8 mm (1.88 in.)
•
96.8 mm (3.81 in.)
•
28.5 mm (1.12 in.)
Is the distance between the defects equal to one of the listed
measurements?
Step 2
Replace the imaging unit, and then resend the print job.
Do the repeating defects still appear?

Shadow images appear on prints

Leading edge
A B C D
A B C D
A B C D
A B C D
Trailing edge
Action
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Step 2
From the printer control panel, set the paper type and weight in the Paper
menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Yes No
Go to step 2.
Contact customer The problem is solved.
support.
Yes No
Go to step 2. Load paper with the
correct paper type and
weight in the tray.
Go to step 3. Change the paper
loaded in the tray to
match the paper type
and weight specified in
the tray settings.
329
1
Check if the
distance between
the defects is
equal to any of the
following:
•
94.25 mm
(3.71 in.)
•
95.2 mm
(3.75 in.)
2
Take note of the
distance, and then
contact customer
support at
http://support.le
xmark.com or
your service
representative.