Locations; User - Fujitsu ServerView Resource Orchestrator Cloud Edition V3.1.1 Operation Manual

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Detection of changes in state by software for network management
An infrastructure administrator checks the status of the network device and takes corrective action if the problem can be solved.
If the problem cannot be solved by the infrastructure administrator, notification of the following information is sent to the network device
administrator, requesting solving of the problem.
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Network device name on which the change in state occurred
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Network device status
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Phenomenon noticed when receiving requests for confirmation from another administrator or user
11.4.1 Identification of Error Locations
This section explains how to identify the network device on which an error has occurred.
11.4.1.1 When Notified of an Error by a Tenant Administrator or Tenant User
Use the following procedure to determine the location of the problem.
1.
Confirm the network device status using the ROR console.
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If event logs showing a change in the statuses of ports of network devices are not output.
If a port status change on a registered network device is detected, the message number 22784 will be output.
If the port status is "down" or "unknown" and that change was not caused by the infrastructure administrator, it may indicate a
problem with the network device.
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If status icons of resources on the network device tree have not changed to a status other than normal
2.
When there is a network device on which a change in state has occurred, check if the device is the network device used for an L-
Platform for which notification has been received.
When a change in state occurs on a network device which is not used for the L-Platform for which notification has been received,
refer to "11.4.1.2 When a Change in State is Detected during Status Confirmation Using the ROR
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When the network device on which the change in state has occurred is a firewall or a server load balancer
a.
In the orchestration tree, select the L-Platform providing services for which notification of an error has been received
from another administrator or user.
b.
Select the [Resource List] tab of the Main Panel.
c.
Confirm [Use Resource] of [Firewall List].
When the status of a used resource is something other than "(normal)", and the name is the same as the network device
confirmed in step 1 on which the change in state has occurred, the error will be identified as having occurred on the
network device (firewall).
Additionally, confirm the status of the specified firewall.
For details on how to confirm the status of the firewall, refer to
d.
Confirm [Use Resource] of the [Server Load Balancer List].
When the status of a used resource is something other than "(normal)", and the name is the same as the network device
confirmed in step 1 on which the change in state has occurred, the error will be identified as having occurred on the
network device (server load balancer).
Additionally, confirm the status of the specified server load balancer.
For details on how to confirm the status of the server load balancer, refer to
Confirmation".
"11.4.2 Firewall Status
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Console".
Confirmation".
"11.4.3 Server Load Balancer Status