Getting Help - Enterasys Security Router X-PeditionTM User Manual

Getting Help

Getting Help
For additional support related to the XSR, contact Enterasys Networks by one of these methods:
World Wide Web
Phone
Internet mail
FTP
Login
Password
Acquire the latest image and
Release Notes
Additional documentation
Forward comments or
suggestions
Before contacting Enterasys Networks for technical support, have the following information
ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (e.g., rebooting the unit,
reconfiguring modules, etc.)
• The serial and revision numbers of all relevant Enterasys Networks products in the network
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of the problem
• The XSR's history (i.e., have you returned the device before, is this a recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers
xxx Preface
http://www.enterasys.com
(978) 684-1000
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
http://www.enterasys.com/support/gtac-all.html
support@enterasys.com
To expedite your message, please type [xsr] in the subject line.
ftp://ftp.enterasys.com
anonymous
your email address
http://www.enterasys.com/download
http://www.enterasys.com/support/manuals
techpubs@enterasys.com
To expedite your message, include the document Part Number in the
subject of your email.