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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Types 1885 and 8853," on page 15 to determine which components are CRUs
and which components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
The blade server turns off for no
apparent reason.
The blade server does not turn
off.
Removable-media drive problems
The removable-media (CD, DVD, or diskette) drives are shared BladeCenter unit
resources. First, make sure that the drives are assigned to the blade server; then,
see the following table and "Solving shared BladeCenter resource problems" on
page 108.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Types 1885 and 8853," on page 15 to determine which components are CRUs
and which components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
All removable-media drive
problems.
90
BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide
Action
1. Check the function of the shared BladeCenter unit resources (see "Solving
shared BladeCenter resource problems" on page 108).
2. (Trained service technician only) If the microprocessor error LED is lit, replace
the microprocessor.
3. (Trained service technician only) Replace the system board assembly.
1. Verify whether you are using an Advanced Configuration and Power Interface
(ACPI) or non-ACPI operating system.
2. If you are using a non-ACPI operating system, complete the following steps:
a. Turn off the blade server by pressing the power-control button for 4
seconds.
b. If the blade server fails during POST and the power-control button does not
work, remove the blade server from the bay and reseat it.
3. If the problem remains or if you are using an ACPI-aware operating system,
complete the following steps:
a. Check the power-management policies in the operating system for the
blade server.
b. (Trained service technician only) Replace the system board assembly.
Action
1. The media-tray select button LED on the front of the blade server is lit,
indicating that the blade server is connected to the shared removable-media
drives.
2. Check the function of the shared BladeCenter unit resources (see "Solving
shared BladeCenter resource problems" on page 108).
3. Run the Configuration/Setup Utility program and make sure that the drive is
enabled.
4. For CD-ROM or DVD drive problems, make sure that the correct device driver
is installed.
5. Reseat the battery.
6. Replace the battery.
7. (Trained service technician only) Replace the system board assembly
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