Troubleshooting The Product Setup; Remove Software From Mac Operating Systems - HP LaserJet Enterprise 500 Reference

8. If the product has a hard disk, select the Printer Disk check box.
9. If the product has a duplex unit, select the Duplex Unit check box.
10. After you have selected the settings in the driver screen, click Continue. The product name
appears in the Printer List and the setup is complete.

Troubleshooting the product setup

If the product does not appear in the printer list after an installation:
Complete each one of these solutions in the order given, and restart the setup process after each one to
see if the issue has been resolved.
Verify that the USB or network cable is connected between the product and the computer and that
●
the product is powered on.
Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a
●
different USB port.
Turn the product off and then back on.
●
Turn the computer off and then back on.
●
If you are using a USB hub on the computer, disconnect any other USB devices from the hub.
●
If the wrong PPD appears in the Kind column in the printer list after installation:
1. Unplug the USB cable.
2. Delete the print queue with the incorrect type (for example, Generic PostScript Printer).
3.
Reinstall the printing-system software.
4.
Turn the computer off and then on.
5.
Reconnect the USB cable from the computer to the product.
If these steps do not resolve the problem, delete the incorrect print queue, click Add, choose the
product from the list, and then browse manually for the product PPD.

Remove software from Mac operating systems

You must have administrator rights to remove the software.
1. Open System Preferences.
2. Select Print & Fax.
3.
Highlight the product.
4.
Click the minus (-) symbol.
ENWW
Remove software from Mac operating systems
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