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Troubleshooting
Review the following possible solutions if you encounter a problem while using your label maker.
Problem/Error Message
No display
Poor Print Quality
Poor Cutter Performance
Printing . . .
Too many characters
Exceeded maximum number of characters
Too many lines
Exceed maximum number of lines
Insert Tape Cassette
Tape cassette missing or empty.
Battery low
Batteries almost discharged
Tape Jam
Motor is stalled due to label jam
Too many pages
Exceeded maximum number of format breaks allowed
Page not empty
Tape size too small
Set
Fixed-length label selected and the length necessary to print
the label exceeds the selected length.
If you still need assistance, contact DYMO Customer Support. See Contacting Customer Support at the back of this User Guide to
locate the contact number for your country.
16
Solution
•
Ensure the label maker is turned on.
•
Replace discharged batteries.
•
Replace batteries or attach power adapter.
•
Set Contrast to higher level.
See Adjusting the Print Contrast.
•
Ensure tape cassette is installed properly.
•
Clean the print head.
•
Replace the tape cassette.
Clean the cutter blade.
See Caring for Your Label Maker.
No action required. Message disappears when printing is finished.
Delete some or all of the buffer text.
•
Delete a line to fit on the tape width.
•
Insert a wider tape cassette.
Insert a new tape cassette
Replace batteries or connect AC power adapter.
•
Remove jammed label; replace tape cassette.
•
Clean cutter blade.
Change label layout
Delete all content on the page.
Change label size or change the formatting on the label.
•
Following this message, a fixed-length value is displayed which indicates
the minimum label length necessary to fit the text. Do one of the following:
•
Adjust the fixed-length label setting appropriately, or
•
Select a narrower font size.
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