Guarantee - BT Graphite 1500 User Manual

Guarantee

Your BT Graphite 1500 is guaranteed for a period of
12 months from the date of purchase.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT's or its agent's
discretion, the option to replace the BT Graphite 1500
or any component thereof, (other than batteries),
which is identified as faulty or below standard, or as a
result of inferior workmanship or materials. Products
over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as
instructed.
• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee does not affect your statutory rights.
If you experience any problems, please call the Helpline on 0870 242 6652*
Within the 12 month guarantee period:
Prior to returning your product, please read the Help
section beginning on page 46 or contact them on
0870 242 6652* for assistance. In the unlikely event
of a defect occurring, please follow the Helpline's
instructions for replacement or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network.
We recommend that you contact BT's approved repair
agent Helpdesk Solutions on 0870 240 5029* or a
local qualified repairer.
Returning your phone
If the Helpline is unable to remedy your problem they
will ask you to return the product. Where possible,
pack the product in its original packaging. Please
remember to include all parts, including the line cords,
power supply units and the original batteries. (Please
note that we cannot take responsibility for goods
damaged in transit.) Please obtain and keep proof of
posting from the Post Office.
General information 51