Error Messages - Brady LS2000 User Manual

Troubleshooting and most commonly asked questions
Q. My labels aren't advancing.
A. Check to see if there is a label stuck in the material path. Be sure that the material is inserted into the material
guide correctly. Is the material guide in the proper guide slot? Is the drive roller, platen mask, and material clamp
clean? Remove the platen assembly. Check to see that the material clamp fingers are not bent.
Q. My labels keep getting stuck in the printer.
A. Make sure the gap setting is entered correctly. Align the print on the label (menu - printer - align).
Q. Print runs off the labels.
A. Check that the material size code (menu - marker) is entered correctly. Align the print on the label (menu -
printer - align).
Q. My ribbon is tearing.
A. Check gap setting for appropriate setting. Clean print head.
Q. PSBXP-314 markers doesn't fit in unit correctly.
A. All of the PSBXP-#14 markers are # ¼" wide (1¼ , 2 ¼, etc) . The webbing has been modified for the
LS2000. Because of the thickness of the label the material guide need to be modified also. The customer will
have to send the unit in for this adjustment. Do this on an RMA form.

Error messages

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Optically scanning or please wait.
Turn unit off. Remove the ribbon. Locate the worm gear on the right side unit (just to the right of the white label).
Rotate the worm gear toward the keyboard and watch that the platen and the optic sensor are moving back and
forth freely. Turn unit on, check for error message.
Markers skewed right or left.
Verify that the adjustable material guide is in the correct position and resting in a groove on the guide shaft.
Check that the cover is closed and the blue out-feed guide is properly adjusted. Check to see that the optic eye
is clean.
Beeping tone.
Battery power is low. Plug into adapter/charger for 16 hours.