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In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you
are eligible for IBM Start Up Support for 90 days after installation. This service
provides assistance for:
v Setting up your network operating system
v Installing and configuring interface cards
v Installing and configuring network adapters
Please have the following information ready when you call:
v Machine Type and Model
v Serial numbers of your computer, monitor, and other components, or your
proof of purchase
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from
9:00 a.m. to 6:00 p.m.
3
3. Response time will vary depending on the number and complexity of incoming calls.
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Chapter 7. Getting help, service, and information
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Table of Contents
Troubleshooting
