VTech CS6449 User Manual page 74

Appendix
Troubleshooting
My caller ID isn't working properly.
•
Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your phone.
•
The caller must be calling from an area that supports caller ID.
•
Both your and your caller's telephone service providers must use caller ID compatible
equipment.
•
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and the
telephone wall jack (page 2). The filter prevents noise and caller ID problems resulting
from DSL interference. Please contact your DSL service provider for more information
about DSL filters.
My telephone does not receive caller ID when on a call.
•
Make sure you subscribe to caller ID with call waiting features from your telephone service
provider. Caller ID feature works only if both you and the caller are in areas offering
caller ID service, and if both telephone service providers use compatible equipment.
The messages on the answering system are incomplete.
•
If a caller leaves a very long message, part of it may be lost when the system
disconnects the call after four minutes.
•
If the caller pauses for too long, the system stops recording and disconnects the call.
•
If the system's memory becomes full during a message, the system stops recording and
disconnects the call.
•
If the caller's voice is very soft, the system may stop recording and disconnect the call.
The messages are very difficult to hear.
•
Press VOL
on the telephone base or
the listening volume.
The answering system does not answer after the correct number of rings.
• Make sure that the answering system is on. ANS ON should show on the handset and
/ANS ON/OFF
• If toll saver is activated, the number of rings changes to two when you have new
messages stored (page 47).
• If the memory is full or the system is off, the system will answer after 10 rings.
• In some cases, the answering system is affected by the ringing system used by your
telephone service provider.
light on the telephone base should be on.
/VOLUME on the cordless handset to increase
70