VTech CS6449 User Manual page 71

Appendix
Troubleshooting
My cordless handset isn't performing normally.
•
Make sure you plug the power cord securely into the telephone base. Plug the power
adapter into a different, working electrical outlet without a wall switch.
•
Move the cordless handset closer to the telephone base. You may have moved out
of range.
•
Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it
back in. Allow up to one minute for the cordless handset and telephone base to reset.
•
Other electronic products such as HAM Radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Out of range or No pwr at base appears on my cordless handset.
•
Ensure you plug the telephone base in properly and the power is on.
•
Place the cordless handset closer to the telephone base for synchronization.
•
Move the cordless handset closer to the telephone base. You may have moved out
of range.
•
Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it
back in. Allow up to one minute for the cordless handset and telephone base to reset.
•
Other electronic products such as HAM Radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
The batteries do not hold a charge.
•
If the cordless handset is in the handset charger and the charge light is not on, refer to
The charge light is off or blinking (page 69).
•
Charge the battery in the cordless handset for at least 11 hours. For optimum daily
performance, return the cordless handset to the handset charger when not in use.
•
If the battery is completely depleted, charge the handset for at least 30 minutes before
use (page 4).
•
You may need to purchase a new battery. Please refer to Handset battery installation
(page 3) and Handset battery charging (page 4).
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