Calls To A - Lucent Technologies MERLIN LEGEND Release 6.0 Pocket Reference

DEFINITY ECS Release 6
System Description Pocket Reference 555-230-211
Release 5.0 Enhancements
Remote Access
—
NOTE:
In the case of remote access calls, the only information
that the application can collect about the caller is the
remote telephone number.
A transfer of a call that was answered by a voice response
—
unit
A transfer, redirection, or conference of a call that was
—
answered at a DLC or at a QCC
NOTES:
DLCs (Direct-Line Consoles) may use CTI applications. If
they do, they perform the same way as other extensions. A
DLC assigned to use a CTI link application is a monitored
DLC. When a DLC is used as a regular operator console
and not assigned as a CTI link extension, it is non-
monitored.
Calls to a QCC non-monitored DLC do not initiate screen
pop at the operator position., but when an operator directs
a call to an extension using a CTI application, caller
information does initiate screen pop.
Calls transferred from Cover buttons on non-monitored
DLCs do not initiate screen pop at the destination
extension.
HotLine Feature. The Release 5.0 HotLine feature is designed
for retail sales, catalogue sales, and other types of businesses
and organizations. It is available in all three modes of system
operation. The feature allows a system manager to program a
single-line telephone extension as a HotLine. When a user lifts
the handset at the HotLine extension, the telephone
automatically dials the inside extension or outside telephone
number programmed as the first Personal Speed Dial number
(code 01) for the extension. At HotLine extensions, calls cannot
be transferred, put on hold, or conferenced.
Personal Speed Dial codes can be programmed at the
extension prior to HotLine assignment (a system programming
function). Alternatively, a Personal Speed Dial code can be
programmed from the single-line telephone after HotLine
operation is assigned. However, because of security
considerations, this is a one-time opportunity. Once the
Personal Speed Dial number is programmed, any changes to it
or any other extension programming must be performed using
centralized telephone programming.
Any type of inside or outside line that is normally available to a
single-line telephone can be assigned to a HotLine extension.
Generally, the HotLine telephone does not receive calls, and its
line should be set to No Ring.
! SECURITY ALERT:
A HotLine single-line telephone accesses a loop-start line,
the line should provide and be programmed for Reliable
Disconnect. If it is not, a caller may be able to stay on the
line after the initial call and access an outside line.
Issue 2
January 1998
Page 18