Ringing Options - AT&T MERLIN LEGEND Release 2.0 Equipment And Operations Manual

Applications
Night Service
The MERLIN MAIL Voice Messaging System Automated Attendant
Service works with the Night Service feature to provide specialized after-
hours service. The Automated Attendant can answer calls on lines it
does not handle during business hours or can direct calls to ring at a
specific night extension or department, such as Building Security. A
special night announcement can greet after-hours callers.
Privacy
Privacy is automatically programmed for each VMI port connected to the
MERLIN MAIL Voice Messaging System.

Ringing Options

If lines set for answering by the Automated Attendant Service also
appear on telephones other than the system operator console or a
backup extension, they should be programmed for no ring.
Transfer
Integrated VMI ports can transfer an incoming call to an outgoing
line/trunk.
If a call received on a line/trunk is transferred to a VMI port, the direct
inside access mode code is sent. The call is treated as a transferred
call, and the caller hears the internal greeting.
If a caller incorrectly specifies the answering VMI port as the desired
transfer destination station, the VMI port may park the call.
Any calling group, calling group member, or station can be programmed
to be a VMS transfer redirect extension. If the station is a Queued Call
Console (QCC), the transfer redirect call is delivered to the QCC as a
returning call and is not placed in the QCC queue.
If a transferred caller gets no answer and returns to the system operator,
the operator has no indication of the origin of the call.
System Programming
Assign all the MERLIN MAIL Voice Messaging System ports to a calling
group, set the group type to VMI Integrated, and set the hunt type to
linear.
Program VMI loop-start ports for the MERLIN MAIL Voice Messaging
System for reliable disconnect.
Specify the touch-tone duration and interval between digits in codes sent
between the MERLIN MAIL Voice Messaging System and the
communications system.
MERLIN MAIL Voice Messaging System
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