AT&T MERLIN LEGEND Release 2.0 Single-Line Telephone User Manual
Single-line telephones
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Summary of Contents for AT&T MERLIN LEGEND Release 2.0 Single-Line Telephone
- Page 1 555-620-126 Issue 1 October 1992 MERLIN LEGEND Communications System Release 2.0 Single-Line Telephones User’s Guide...
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Page 2: Issue
AT&T 555-620-126 Copyright © 1992 AT&T Issue 1 All Rights Reserved October 1992 Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. -
Page 3: Table Of Contents
Contents About This Guide Conventions How to Comment on This Guide Your Single-Line Telephone 7102 Telephone 2500YMGK Telephone 8102 Analog Telephone 8110 Analog Telephone Headsets 1-10 Amplifiers 1-11 Buttons and Switchhook Flash 1-12 Caring for Your Telephone Contents... - Page 4 Contents Quick Start Identifying Call Types Making Calls Answering Calls Transferring Calls Setting Up a Conference Using Feature Codes General Instructions Customizing Your Telephone Feature Finder Contents...
- Page 5 Contents Features Account Code Entry Callback Call Waiting 5-10 Conference Follow Me 5-12 Forward and 5-16 Hold 5-17 Last Number Dial 5-18 Messaging Paging 5-21 5-23 Park 5-26 Personal Speed Dial 5-28 Pickup 5-29 Privacy Reminder Service 5-30 5-31 System Speed Dial Transfer 5-32 Contents...
- Page 6 Contents Programming Special Characters Feature Codes Contents...
- Page 7 The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS Always follow these basic safety precautions when using your telephone equipment.
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Page 8: Save These Instructions
Do not use the telephone during electrical storms in your immediate area. There is a remote risk of electrical shock from lightning. Unplug the telephone from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use liquid or aerosol cleaners on the telephone. -
Page 9: About This Guide
About This Guide This guide gives you the information you need to use your single-line telephone with the MERLIN LEGEND™ Communications System. If you have any questions about using your telephone’s features, contact your system manager. He or she is a co-worker who is responsible for managing the system. -
Page 10: Conventions
About This Guide Conventions The following typographical conventions are used in this guide: Bold type is used for telephone buttons. Press Drop to delete the current entry. Italic type is used for emphasis and as a substitute for information for which you must supply a specific value, Dial feature code Bold constant width type indicates digits that you dial exactly as shown. -
Page 11: How To Comment On This Guide
About This Guide How to comment on This Guide We welcome your feedback on this guide. Please use the feedback form on the next page, If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm. -
Page 12: Your Single-Line Telephone
Your Single-Line Telephone Your telephone is one of several single-line telephones that can be used with your communications system. This chapter describes some of these telephones. The buttons on the phones are explained later in this chapter. Some single-line telephones have factory-imprinted buttons (e.g., Recall, Hold, and Flash) that activate telephone features different from features of the system. -
Page 13: 7102 Telephone
Your Single-line Telephone 7102 Telephone Desk Stand (not shown) Handset An adjustable support that can be removed The hand-held part of the phone that you pick for wall mounting up, talk into, and listen from Dialpad Message light The numbered buttons, along with and #, A light that goes on or blinks when you have that are used to dial telephone numbers and... -
Page 14: 2500Ymgk Telephone
Your Single-line Telephone 2500 YMGK Telephone Recall button Dialpad A button used instead of the The numbered buttons, along with switchhook to activate features such and #, that are used to dial as Conference or Transfer telephone numbers and feature codes Switchhook Two buttons in the handset cradle... -
Page 15: 8102 Analog Telephone
Your Single-line Telephone 8102 Analog Telephone 8102 Analog Telephone... -
Page 16: Analog Telephone
Your Single-line Telephone NOTE: Although the 8102 telephone can be connected to a speakerphone, because it is a single-line telephone, it cannot receive Group Page or voice-announced calls. Redial button* Adjunct (equipment) jack Allows you to redial the last number Enables you to connect adjunct you dialed from the dialpad equipment such as a speakerphone... -
Page 17: 8110 Analog Telephone
Your Single-line Telephone 8110 Analog Telephone 8110 Analog Telephone... - Page 18 Your Single-line Telephone Auxiliary power jack Auto Answer button This button does not work with the Enables you to improve the performance of the built-in communications system and should already be disabled on your speakerphone telephone Data jack Message light Enables you to connect a device The red light that goes on when a such as a modem...
- Page 19 Your Single-line Telephone NOTE: Although the model 8110 has a built-in speakerphone, because it is a single-line telephone, it cannot receive Group Page or voice- announced calls. The Auto Answer button on the model 8110 must be disabled for operation with the communications system.
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Page 20: Headsets
Your Single-line Telephone Headsets For hands-free operation of the telephone, four headsets are available: The StarSet® Headset has a single ear tip and is worn without a headband. The Mirage® Headset has a single disk-shaped receiver and is worn without a headband. The Supra®... -
Page 21: Amplifiers
Your Single-line Telephone Amplifiers The headsets described in the previous Section will work with any single-line telephone connected to the system when combined with following amplifiers: one of the Modular Amplifier — connects the StarSet, Mirage, Supra, and Supra NC headsets to a telephone equipped with a modular handset. -
Page 22: Buttons And Switchhook Flash
Your Single-line Telephone Buttons and Switchhook Flash Your telephone may have a Recall button, which you press to put a call on hold or to use a feature. If you have an 8102 or 8110 analog telephone, the Hold or Flash buttons can be used to perform these functions. -
Page 23: Caring For Your Telephone
Your Single-line Telephone Caring for Your Telephone To clean your telephone, first unplug it from its wall jack, then use a soft cloth lightly dampened with water or a mild soap solution to clean the telephone. CAUTION: To prevent permanent damage, do not immerse the telephone in water or any other liquid, or use liquid or aerosol cleaners directly on the telephone. -
Page 24: Quick Start
Quick Start This chapter will help you get started using the basic features of your telephone. To use features not described in this chapter, see Chapter 5. Identifying Call Types Your telephone provides distinctive rings to identify ringing calls. It also provides tones to help you use system features and make calls. - Page 25 Quick Start To Identify Ringing Calls Your phone uses three distinctive ringing patterns to help you identify different types of incoming calls. Ring Meaning One ring An inside call Two rings An outside call Three short rings An outside call transferred to you, a (priority ring) returning transferred call, or a returning Callback call.
- Page 26 Quick Start To Identify Tones When making a call or using a feature, you may hear a tone. Each tone has a different meaning. Meaning Tone You can make a call. Dial tone (steady tone) The phone you are calling Busy (slow repeating tone) is busy.
- Page 27 Quick Start Tone Meaning You used a feature properly. Confirmation tone (three breaks in dial tone, then (This tone may not be given with all features.) silence) The outside line or the Callback tone (five short beeps) extension is busy and your phone is programmed for Callback.
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Page 28: Making Calls
Quick Start Making Calls make inside and outside calls. This section describes how to number or the outside If, after you dial the extension telephone number, you receive a busy signal, you may be 5. If able to use the Callback feature as described in Chapter Call you hear a tone other than a busy signal, see “Identifying Types"... -
Page 29: Answering Calls
Quick Start Answering Calls To identify the origin of a call before answering the call, see “identifying call Types” in this chapter. To Answer a Ringing Call 1. Lift the handset. Answering Calls... -
Page 30: Transferring Calls
Quick Start Transferring Calls You can transfer a call from your extension to another inside extension or outside number. The following procedure provides the basic steps for transferring a call. For more information, see “Transfer” in Chapter 5. To Transfer to an Inside Extension or Outside Number Press and release the Recall or Flash button or... -
Page 31: Setting Up A Conference
Quick Start Setting Up a Conference Use conference to add a third participant to a call or for a three-way conference you originate. 1. Press and release the Recall or Flash button or switchhook. 2. Dial the extension or outside number. 3. -
Page 32: Using Feature Codes
Using Feature Codes Most features are used by dialing a feature code — a 1-, 2-, or 3-digit number preceded by #. Others — Hold, Transfer, and Conference — are used by pressing Recall or Flash or a switchhook flash and do not have a feature code. Feature codes can be used only with touch-tone telephones. -
Page 33: General Instructions
Using Feature Codes General Instructions For those features that require you to dial a feature code, this section provides general instructions. In general, you dial # and a feature code to access a feature. and # and the same feature code to cancel the feature. Chapter 5 describes each feature and how to use it;... - Page 34 Using Feature Codes If You Are Not on a Call Lift the handset. Dial # and the appropriate code for the feature you want to use. (See Appendix B.) You continue to hear dial tone while you dial the feature code. Perform additional steps if needed for that feature.
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Page 35: Customizing Your Telephone
Using Feature Codes Customizing Your Telephone The system has been designed so that features can be customized to fit your needs and the needs of your company. Some of the features on your telephone are installed at the factory and are permanent (for example, Hold); some are set up by the installer or your system manager (for example, System Speed Dial);... -
Page 36: Feature Finder
Feature Finder This Feature Finder will help you identify and find features by function instead of by name: Calling Basics Pickup, Forward and Follow Me Messaging and Paging Privacy Timekeeping Chapter 5 lists features alphabetically by name and provides descriptions and step-by-step instructions. Feature Finder... -
Page 37: Calling Basics
Feature Finder Calling Basics If You want to . . . Use… Put a call on hold without hanging up Hold Put a call on hold so you can return to it Park later, or so it can be picked up from any extension Know if someone is calling when you are on Call Waiting... - Page 38 Feature Finder Pickup, Forward and Follow Me If you want to . . . Use . . . Answer a co-worker’s ringing telephone from Pickup your telephone Forward your calls to another telephone Forward and Follow Messaging and Paging If you want to… Use .
- Page 39 Feature Finder Privacy If you want to . . . Use. . Prevent co-workers from joining your calls Privacy Timekeeping If you want to . . . Use . . Use your telephone as an alarm clock to Reminder Service remind yourself of meetings or appointments Feature Finder...
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Page 40: Features
Features This chapter describes features alphabetically with instructions for when and how to use them. Some features depend on how your system was set up at the initial installation or have subsequently been programmed by your system manager. If you have any questions about a feature, contact your system manager. -
Page 41: Account Code Entry
Features Account Code Entry Account codes help your company track telephone use to bill clients, and to forecast and budget costs. You can use account codes for incoming as well as outgoing calls if your system is programmed for both. If your system has this feature, your choices are: Required—... -
Page 42: Entering An Account Code
Features NOTE: The Account Code Entry feature interacts with other features as follows: If your telephone is not set up for required account code entry but is set up to use the Callback feature, then if you dial the client’s telephone number (without an account code) and you hear an inside or outside busy signal, you cannot enter an account code until after the Callback feature... - Page 43 Features NOTE: If you are going to use account codes for a conference call, you must enter a separate code for each participant before you dial his or her number. To enter account codes for a conference call, follow Steps 1 through 4, then put the first call on hold and get a new dial tone by pressing and releasing the Recall or Flash button or the switchhook.
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Page 44: Callback
Features Callback When you reach a busy extension or outside lines are busy, use Callback to automatically place the call when the extension or a line is free. You’ll hear a priority ring (three short rings) when the extension or a line is free. The call is placed automatically when you lift the handset. - Page 45 Features Using Selective Callback for Busy Extensions When you reach a busy extension, dial #55. When you hear five short beeps, hang When the extension is free, the Callback feature is activated. 3. When you hear priority ring (three rings), lift the handset.
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Page 46: Using Automatic Callback
Features Using Automatic Callback When you reach a busy extension or outside line (that is, you hear five short beeps), hang up. When the extension or line is free, the Callback feature is activated. When you hear the priority ring (three rings), lift the handset. -
Page 47: Call Waiting
Features Call Waiting When you are on the telephone and another call comes in, a Call Waiting tone informs you of the call. You hear one beep if it is an inside call and two beeps if it is an outside call. To answer the waiting call, complete the call you are on or put it on hold and pick up the waiting call. -
Page 48: Waiting Call
Features Putting a Call on Hold and Picking Up a Waiting Call 1. When you hear the Call Waiting tone, put the current call on hold by pressing and releasing the Recall or Flash button or the switchhook. 2. Dial #87. You are connected to the waiting call. -
Page 49: Conference
Features Conference Use Conference to add a third person to a call by putting the original call on hold while you add the third participant. You can speak privately to each person before conferencing. You can include either two outside participants or two inside participants or one of each on a conference call you originate. - Page 50 Features To Set Up a Conference Call Dial the first outside number or extension and announce the conference. Press and release the Recall or Flash button or the switchhook to put the first participant on hold and get a new dial tone. Dial the next number or extension and announce the call.
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Page 51: Forward And Follow Me
Features Forward and Follow Me Forward and Follow Me send your calls to another extension or to an outside phone. This allows callers to reach you when you are not working at your own desk, or allows you to send your calls to another phone when you are too busy to answer or want them screened. - Page 52 Features To Forward Calls to an Inside Extension Lift the handset. Dial #33. Dial the extension. You hear a double break in dial tone. Your calls are now forwarded to the extension. To Forward Calls to an Outside Number Before you try to forward your calls to an outside number, check with your system manager.
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Page 53: Your Phone
Features To Turn On Follow Me at Another Extension Lift the handset. Dial #34. Dial your extension. You hear a double break in dial tone. Your calls are now sent to the extension where you turned on Follow Me. To Turn Off Forward or Follow Me at Your Phone Lift the handset. - Page 54 Features To Turn Off Forward and Follow Me Calls Sent from All Extensions At your phone, lift the handset. Dial # Dial You hear a double break in dial tone. Calls for all extensions that were being sent to your phone are no longer sent to you. If you hear a high and low tone, no tails were being sent to you.
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Page 55: Hold
Features Hold Use Hold to leave a call temporarily and take a second call or to use other features (for example, to set up a conference call or start a transfer). If you want to put a call on hold and hang up so you can pick it u later, use Park instead of Hold. -
Page 56: Last Number Dial
Features Last Number Dial Last Number Dial saves you from repeatedly looking up and redialing a telephone number that is busy or does not answer. When you dial the feature code for Last Number Dial, the last inside or outside number you called is automatically redialed. Using Last Number Dial Lift the handset. -
Page 57: Messaging
Features Messaging When you call a co-worker who has a display phone, you can leave a message that you called on his or her display. You can also get messages from the system operator, and depending on how your system is set up, from a voice messaging system or a fax machine. -
Page 58: Receiving Messages
Features To Leave a Message on a Display Phone without Calling Lift the handset. Dial #53 and your co-worker’s extension. Your co-worker’s Message light goes on and the message is recorded. If your co-worker has a full message box or does not have a display phone, you hear a high-low tone. - Page 59 Features To Turn Off Your Message Light Lift the handset. Dial #54. The Message light goes off, if you have a voice mail message, deleting it also turns off the light 5-20 Messaging...
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Page 60: Paging
Features Paging Paging is using your telephone to broadcast an announcement to groups of people as follows: Group Paging is heard only over telephones with built-in speakerphones (except for single-line telephones with speakerphones). Depending on how your system is set up, you can make an announcement on all speakerphones (Page All) or a to a selected group such as a department or work area (Group Paging). - Page 61 Features Using Loudspeaker Paging Lift the handset. Dial #9 , then dial the Loudspeaker page line number provided by your system manager. If the loudspeaker system is set up for more than one zone, you will hear a beep or dial tone after dialing the line number. If necessary, dial the code for the zone you want to page.
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Page 62: Park
Features Park Use Park to put a call on hold so you can hang up and return to it later, or so it can be picked up from any telephone in the system. The call remains on hold until you or someone else picks it up. -
Page 63: Picking Up A Parked Call
Features Returning to a Call You Parked Lift the handset. Dial # You are connected to the call. Picking Up a Parked Call 1. Lift the handset. 2. Dial #9 and the extension at which the call is parked. Using Park and Paging Put the call on hold by pressing and releasing the Recall or Flash button or the switchhook. - Page 64 Features 5. If necessary, dial the code for the zone you want to page. 6. Announce the call and give the extension where you parked the call. If the call is not picked up, it may ring back at the phone where you parked it.
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Page 65: Personal Speed Dial
Features Personal Speed Dial Use Personal Speed Dial to dial 2-digit codes for numbers you use often. Personal Speed Dial can be used for long- distance access codes or area codes. You can program up to 24 Personal Speed Dial numbers to be used only from your telephone. - Page 66 Features 6. Repeat Steps 3 and 4 to program additional codes. 7. Hang up. NOTE: Special characters may be needed when programming Personal Speed Dial codes. For more information on special characters, see Appendix A, “Programming Special Characters”. Using Personal Speed Dial 1.
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Page 67: Pickup
Features Pickup Pickup enables you to answer a ringing telephone from another extension. If you are part of a pickup group, you can answer calls for any member of the group by dialing a code. You can also use Pickup to answer a parked call — a call put on hold so it can be answered from any extension. -
Page 68: Privacy
Features Privacy Privacy prevents co-workers who share a line with you from connecting to your calls. You can turn on Privacy before or during a call, and it remains on (for all calls to and from your extension) until you turn it off. If another person has already joined your call, turning Privacy on does not drop the person from the call. -
Page 69: Reminder Service
Features Reminder Service Use Reminder Service to set your phone to ring at a specific time like an alarm clock. You can set only one reminder at a time, and only for one day at a time. Setting a Reminder Lift the handset. -
Page 70: System Speed Dial
Features System Speed Dial Use System Speed D ial to dial 3-digit codes instead of an entire sequence for telephone numbers programmed by your system manager. Ask your system manager for a list of System Speed Dial codes. Using System Speed Dial Lift the handset. -
Page 71: Transfer
Features Transfer You can transfer inside or outside calls to inside extensions. You can transfer only inside calls to outside numbers. When a call you transferred to an extension goes unanswered, it may ring back at your phone, Unanswered calls transferred to outside numbers do not ring back at your phone. - Page 72 Features NOTE: Inside calls transferred to outside numbers may vary in transmission quality. You cannot transfer an outside call to an outside number. 1. Put the call on hold by pressing and releasing the Recall or Flash button or the switchhook. 2.
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Page 73: Characters A
Programming Special Characters When you program Personal Speed Dial codes, you are storing a sequence of numbers to be dialed automatically. Some dialing sequences need special characters. For example, you would press and release either the Recall or Flash button or the switchhook to insert a pause in a dialing sequence after a dial-out code so the system is allowed to seize an outside line before dialing the number. - Page 74 Programming Special Characters Special Characters Table Press... Means... Recall, Flash Pause. Inserts 1.5 second pause in the dialing or switchhook sequence. Multiple consecutive pauses are allowed. End of Dialing. Used to signal the end of the dialing sequence or to separate group digits, e.g.
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Page 75: Feature Codes
Feature Codes Feature codes activate features on your single-line telephone. To activate a feature, dial # feature code, replacing the feature code with the appropriate code for the feature you want to use. This is usually done right after picking up the handset or pressing and releasing the Recall or Flash button or the switchhook. - Page 76 Feature Codes Feature Code Account Code Entry #82 + Account Code + # Callback Selective Callback cancel Callback Call Waiting pick up Forward/Follow Me Forward to an inside extension #33 + extension Forward to an outside number #33 + number + # follow me to another extension #34 + extension cancel sending from all extensions...
- Page 77 Feature Codes Feature Code Personal Speed Dial # + Personal Speed Dial code (01-24) Pickup group pickup inside call ##9 + extension #9 + line number outside call Privacy turn on turn off Reminder Service s e t #81 + time + A or P cancel System Speed Dial # + System Speed...
- Page 78 Index 2-8, 3-2, 5-4, Conference 2500YMGK telephone 1-3 5-10 -- 5-11 7102 telephone 1-2 Confirmation tone 2-3 8102 analog telephone 1-4 8110 analog telephone 1-6 Data jack 1-5, 1-7 Desk stand 1-2 Account Code Entry 5-2 -- Dialpad 1-2 -- 1-3, 1-5, 1-7 Adjunct jack 1-5 Amplifiers 1-10 Auto Answer 1-8...
- Page 79 Index Handset jack 1-5, 1-7 Page All 5-21 Headsets 1-9 Paging 3-2, 5-21 -- 5-22 Hold 3-2, 5-16 group 5-21 button 1-5, 1-7, 1-11 loudspeaker 5-21 light 1-5, 1-7 zone 5-21 -- 5-22 Park 5-23 -- 5-25 Pause button 1-5, 1-7 Personal Speed Dial 5-3, 5-26 -- 5-27 Pickup 5-23, 5-28...
- Page 80 Index Tone selector 1-5, 1-7 Rotary-dial telephone 3-2, Tones 2-3 Transfer 2-7, 3-2, 5-32 -- 5-33 Selective Callback 5-5 Speaker Volume control 1-3 button 1-7 volume control 1-7 Special characters 5-27, Stutter dial tone 2-3 Switchhook 1-3 Switchhook flash 1-11, 3-1 System Speed Dial 5-31 Telephones 2500YMGK 1-3...