Call Pickup; Programmable Line Ringing - AT&T MERLIN 1030 Attendant's Manual

CALL PICKUP

The Call Pickup feature lets you answer calls for someone whose line does
not appear on your console. This feature is useful if you occasionally
answer calls for someone whose voice terminal is nearby. The system ad-
ministrator determines who can pick up calls for whom.
To answer a call for someone in the MERLIN system from your console:
Touch Intercom-Ring or Intercom-Voice.
Lift the handset.
Dial * 7.
Dial the ringing voice terminal's intercom number.
To answer a call for someone in your business who is not part of your
MERLIN system:
Use the PBX/Centrex Call Pickup feature.

PROGRAMMABLE LINE RINGING

You can program any outside line to ring immediately at your console, to
ring after a delay, or not to ring at all. If you are responsible for answering
calls first, you should program most lines to ring immediately at your con-
sole. However, delayed ringing is useful for backup coverage. For exam-
ple, if you must answer calls on a line only when someone else does not
answer them, program the line for delayed ringing.
If another attendant is responsible for answering calls when you are busy
or not at your desk, it may be advisable to program the lines on that per-
son's console for delayed ringing. If you and one or more attendants are
usually kept busy answering calls, however, program all lines to ring
immediately.
To program line ringing:
Slide the T/P switch to the P position.
Touch the line button successively until the red light indicates the
type of ringing you want.
Red light on = immediate ring
Red light flashing = delayed ring
Red light off = no ring
Slide the T/P switch to the center position.
NOTE: This programming does not affect intercom calls, which always
ring immediately at your voice terminal.
12
Intercom
+ +
Ring
+
intercom
* 7
number