Table 2-7. Maximum Number Of System Operator Positions - AT&T MERLIN LEGEND Release 2.0 Equipment And Operations Manual

Hardware Components
System Operator Consoles
System operator consoles are telephones that are programmed for call handling
and other system operator duties. They can be used in two configurations—
QCC and DLC. QCCs are available only in Hybrid/PBX mode.
A system operating in Hybrid/PBX mode can include both QCCs and DLCs. The
maximum numbers of both types of system operator positions is shown in Table
2-7.

Table 2-7. Maximum Number of System Operator Positions

NOTE:
No more than eight system operator positions of any combination (QCCs
and DLCs) are allowed; when used in combination, no more than four can
be QCCs.
Queued Call Consoles
QCCs are available only in Hybrid/PBX mode. In a QCC configuration, incoming
calls are held in a queue and calls are directed to a QCC as a position
becomes available. Only one call rings at a time.
QCCs must be connected to a digital station jack on a 008 MLX or 408 GS/LS-
MLX module (Release 2.0 only). The first QCC must be connected to the first
station jack in the system.
The MLX-20L telephone is the only telephone that can be assigned as a QCC
through system programming. A QCC system operator cannot use feature
codes to activate features. The QCC system operator can only use the features
that can be selected from the display or that are assigned as fixed features to
buttons on the console.
The 7-line, 24-character display also provides the system operator with
descriptive information about incoming and outgoing calls. This information
includes extension numbers and any programmed labels (such as names),
trunk identifiers, reasons for call return and redirection, and the number of
unanswered calls waiting in the queue.
2-24 Telephones and Consoles
Type of
Type Telephone
Position
MLX-20L
QCC
DLC MLX-20L
MLX-28D
DLC Analog multiline
telephones
Maximum
Positions
4
8
8