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PROGRAMMING AGENT TELEPHONES
Programming Buttons
on Agent Phones
To program available buttons
on MLX display phones:
1. Label button with Available.
2. Press Menu.
3. Select Ext Program[Prog].
4. Select Start.
5. Press labeled button.
6. Select ListFeature[List].
7. Select ES Status[ES].
8. Select ES Status[ES].
9. Select Enter.
10. Press Home.
To program available buttons
on MLX nondisplay phones:
1.
Label button with Available.
2.
Press Feature.
3.
Dial 00.
4.
Press labeled button.
5.
Dial *44.
6.
Press Feature.
7.
Dial *00.
To program available buttons
on analog multiline phones:
1.
Label button with Available.
2.
Slide T/P switch to P.
3.
Press labeled button.
4.
Dial *44.
5.
Return T/P switch to center.
Headset Features
For MLX telephones:
The following feature buttons can be
programmed on your MLX telephone if
you are using a headset:
Headset Status to turn the head-
set on and off if using both head-
set and handset.
Headset Hang Up to disconnect
calls. (This button must be pro-
grammed by your system manager.)
Headset Auto Answer to deliver
calls to the headset automatically,
eliminates need to press line
buttons to answer calls.
Headset/Handset Mute to tempor-
arily turn off the microphone in your
headset or handset so your voice is
not heard by caller.
To program headset feature
buttons on MLX display phones:
1.
Label button.
2.
Press Menu.
3.
Select Ext Program[Prog].
4.
Select Start.
Press labeled button.
5.
6.
Select ListFeature[List].
7.
Select Hdset.
8.
Select Status[Stat] for headset
status, AutoAnswer[Auto] for
headset auto answer, or Mute for
headset/handset mute.
9.
Select Enter.
10.
Repeat Steps 5-9, if necessary.
11.
Press Home.
To turn headset off during a call on
MLX telephones:
Headset/Handset Mute. Press
once. Press again to resume.
Speaker. Press once. Call
transfers from headset to
speakerphone. Press again to
return the call to the headset.
To program headset features on
MLX nondisplay phones:
1.
Label button.
Press Feature and dial 00.
2.
3.
Press labeled button.
4.
Dial *782 for headset status,
*780 for headset auto answer, or
*783 for headset/handset mute.
Repeat Steps 3 and 4, if
5.
necessary.
6.
Press Feature and dial *00.
To use headset feature buttons on
MLX telephones:
1.
Unplug handset.
2.
Plug headset into console.
3.
Press programmed Headset
Status button to change from
handset to handset.
4.
Press line button to answer calls
or press programmed Headset
Auto Answer button to activate
automatic call delivery. Begin
talking when you hear the tone.
Press programmed Headset Hang
5.
Up button to disconnect a call
(even if outside caller hangs up).
For Analog Multiline Telephones:
You must program an Auto Answer All
button to automatically send calls to the
headset. You must have a General
Purpose Adapter (GPA) to connect the
headset to the console.
To program:
1.
Label button with Auto Ans All.
2.
Slide T/P switch to P.
3.
Press labeled button.
4.
Dial *754.
5.
Return T/P switch to center.
To use:
1. Verify that the switch on the GPA
is on Auto.
2. Toggle programmed Auto Answer
All button to turn headset on/off.
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