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TELEPHONE
You can supervise calling groups using the
following telephones:
Analog multiline telephones:
— BIS-22 telephone with or without display
— BIS-34 telephone with or without display
®
— MERLIN
II System Display console with
built-in direct station selector (DSS)
Digital (MLX) telephones:
— MLX-28D™ telephone with or without DSS
— MLX-20L™ telephone with or without DSS
Calling Group Feature Buttons
Agent
(One button for each agent.)
Buttons
Used to check the status of
each agent and, if programmed,
to auto dial† each agent's
extension.
Agent Status
Use to change the status of each
Buttons*
agent's extension. Supervisors
need two status buttons:
Available and Unavailable. If
desired, agents can program an
Available button to switch in/out
of available status.
Calls-in-
Use to check number of calls in
Queue Alarm
queue. One button is needed for
Button
each calling group. If desired,
agents can have this button
programmed on their telephones.
Feature Button
Use this button to program and use your
telephones features, including calling group
features. MLX telephones have this button.
Analog multiline telephones must have this button
programmed onto a line button (see Program-
ming Buttons on Supervisor Phones).
† For Auto Dial, see the quick reference card for
your telephone.
‡ You can also change agent telephone status by
using feature codes.
Line Buttons
Number of line buttons depend on telephone:
BIS-22 or BIS22D: 22
BIS-34 or BIS34D: 34
MERLIN II System Display Console: 34
MLX-20L: 20
MLX-28D: 28
Telephones with SA Buttons
SA Ring
Use to make/receive inside/outside
ringing calls, including calls to
calling group.
SA Voice
Use to make and receive outside
calls, receive ringing and voice-
announced calls, make inside
voice-announced calls, including
calls to calling group. (Co-workers
hear your voice over the speaker
phone.)
SA
Use only to make inside/outside
Originate
calls; calls are not received on
Only
this button.
Shared SA
Line is shared with co-workers. Use
the same as SA Ring and SA Voice
555-XXXX
Use to make/receive outside calls
only.
Telephones with ICOM Buttons
ICOM Ring
Use to make inside calls and
receive inside ringing and voice-
announced calls, including calls to
calling group.
ICOM Voice Use to make inside voice-
announced and receive inside
ringing and voice-announced calls
and calls to calling group.
ICOM
Use only to make inside calls;
Originate
calls are not received on this button.
Only
555-XXXX
Use to make/receive outside calls
only.
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