Answering Calling Group Calls - AT&T MERLIN LEGEND Release 2.0 Calling Group Supplementary Manual

AGENT ACTIVITIES
Agents are responsible for handling calls that come into the group. An agent can use any MLX,
analog multiline, or single-line telephone.

Answering Calling Group Calls

Inside and outside calls to calling groups come in
on either SA or ICOM buttons on multiline
phones.
Identify call types as follows:
Call Type
Inside
Inside Transferred
Outside
Outside Transferred
Agent extensions can be called directly from
inside. If your company has direct inward dialing
lines, agents can be called directly from outside.
Agents with MLX display phones can identify
calling group calls by seeing GrpCl on their
display.
Number of Rings
One
One
Two
Three
Signing In/Out of Calling
Group
Agents with multiple button phones can use
either programmed Available buttons or feature
codes to sign in/sign out. Agents with single-line
phones must use feature codes.
To sign in/sign out using programmed buttons:
Toggle programmed Available button to
sign in/out.
Note: Pressing Available button during call
changes agent's status and may
disconnect call.
To sign in/sign out using feature codes:
1. To sign in:
On multiple button phones, press
Feature and dial 44.
On single-line phones, lift handset and
dial #44.
2. To sign out:
On multiple button phones, press
Feature and dial *44.
On single-line phones, lift handset and
dial #*44.