Routing Plan - AT&T MERLIN Attendant Planning Forms

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MERLIN Attendant
Planning Form E
Your Routing Plan determines how the MERLIN Attendant handles incoming calls, including where and
when calls are transferred. You need to establish separate routing plans for both day and night operations.
Make your entries in the Routing Plan table on the back of this form as described in the following
paragraphs.
Route:
— Function: The business purpose of the route (Sales, Accounting, Service).
— Number: The number the caller dials to reach this business function.
The remaining entries define where a caller is transferred when a route number is dialed during day and
night operations. Day and night can be divided into primary and secondary entries providing a first choice
and an optional secondary choice reaching a particular business function. You also need to indicate how
the call will be processed by the MERLIN Attendant by entering a transfer code. Refer to the boxed
information on this page for an explanation of valid transfer codes.
Day: (Normal business hours)
— TC: The transfer code.
— Primary Extension: The extension attempted first when a caller dials this route number.
— Secondary Extension The extension attempted if the primary extension is busy or does not answer.
Night: (Night operation/closed)
— TC: The transfer code.
— Primary Extension The extension attempted first when a caller dials this route number.
— Secondary Extension The extension attempted if the primary extension is busy or does not answer.
0 =
No Operation. This entry is used to erase a previously programmed route from the MERLIN
Attendant.
1 =
Supervised Transfer. Calls that are answered by the MERLIN Attendant are transferred to the
route or extension dialed by the caller. If the number is busy or dialed incorrectly, the call is
transferred to the receptionist (Route 0).
If you want calls transferred to an alternate extension when the first (primary) extension is
unavailable, program a secondary extension for the route. Secondary extension numbers can
only be used with supervised transfers.
2 =
Blind Transfer. Calls that are answered by the MERLIN Attendant are transferred to the route
or extension dialed by the caller. If the number is busy or dialed incorrectly, the call is
transferred to the receptionist (Route 0).
5 =
Disconnect. Callers on lines answered by the MERLIN Attendant hear a prerecorded
announcement and are disconnected. They are not allowed to enter a route or extension
number.

Routing Plan

Transfer Codes
Planning Form E