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"One-To-One" Counseling Service Card
(Service Station)
User Name:
Sales Agency:
Vehicle VIN Number:
The following items should be confirmed by the user.
I. Related items confirmation at vehicle delivery (" √ " for Yes as
"×" for No)
□
Basic vehicle operation method has been introduced and the
onsite delivery inspection is certified OK.
□
Quality warranty policy has been introduced.
□
Vehicle driving notice has been introduced.
□
The importance of vehicle periodical maintenance and
maintenance period/mileage has been introduced.
□
The importance of vehicle maintenance/repair at Chery
authorized service station has been noted.
□
User's M anual has been handed over and the reading is
reminded.
□
The function and operation method of service hotline of Chery
Company has been noted.
II. "One-To-One" counseling service mode introduction (" √" for
Yes as "×" for No)
□
Cont act the service couns el instead of anyone else in case of
any problems or needs.
□
The service counsel appointed by the service station is the
Vehicle Purchase Date
M odel:
exclusive person to communicate and contact with the user.
□
One user is only served by one service counsel: "One-To-One"
□
User may choose other service counsel when he dissatisfies
with current service counsel.
III. M ajor job introduction of service counsel (" √ " for Yes as "×"
for No).
□
Repair maintenance service reception
□
Complaint acceptance
□
Periodical maintenance remind ing visits
□
Repair/M aintenance couns el explanation
□
Periodical greeting visits
□
Repair/maintenance reservation acceptance
□
Service activity reminding visits
□
Annual authentication remind ing/acceptance
□
Important festival greetings
□
Other activities of user's needs
IV. Establishment of "One-To-One" couns eling service
relationship.
Service Counsel Card
User S ignature/Date:
Service C ouns el Signature/Date:
Summary
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