Avaya DEFINITY Guide Manual page 290
Enterprise communications server - guide to acd call centers
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Also See for DEFINITY Guide:
- Installation and upgrades (494 pages) ,
- Manual (334 pages) ,
- Installation and test (116 pages)
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ATM
attendant console
Attention dial (ATD)
Audio Information Exchange (AUDIX)
AUDIX
auto-in trunk group
Auto-In Work mode
Automatic Alternate Routing (AAR)
Automatic Callback (ACB)
Automatic Call Distribution (ACD)
Automatic Call Distribution (ACD) split
Automatic calling unit (ACU)
Automatic Circuit Assurance (ACA)
Automatic Number Identification (ANI)
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