Avaya DEFINITY Guide Manual page 235

Enterprise communications server - guide to acd call centers
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I
add agent-loginID 9011
Login ID: 9011_
Coverage Path: ____
Security Code: ____
Direct Agent Skill: ___
Call Handling Preference: skill-level
Service Objective? _
SN
RL SL
PA
1: __
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2: __
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3: __
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WARNING:
Agent must log in again before skill changes take effect
Screen 2-1. Agent LoginID Form
list agent-loginID
Login
ID
Extn
Name
Screen 2-2. List Agent LoginID Form


AGENT LOGINID
Name: _________________________
TN: 1__
COR: 1
Messaging Server Name for Messaging: _______
SN
RL SL
PA
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11: __
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AGENT LOGINID
Dir AAS/
Agt
Agt AUD
COR
Prf SO Skl/Lv Skl/Lv Skl/Lv Skl/Lv
AUDIX? _
LWC Reception: msa-spe
AUDIX Name for Messaging: _______
LoginID for ISDN Display? n
Password: _________
Password (enter again): _________
Auto Answer: ______
SN
RL SL
PA
SN
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16: __
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Page
1 of
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AAS? _
RL SL
PA
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