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Key AltiContact Manager Characteristics
System Administration Features
System Administration features include:
•
Access Restriction - allows administrators control over system user
access to features and trunks.
•
ACM Remote Administration - a version of the AltiContact Manager
Administrator application that can be installed on a Windows 2000 or
Windows 2003 client computer installed and used on the LAN to
remotely administer one or more AltiContact Manager systems. If
there is no firewall on the LAN where AltiContact Manager resides,
ACM Administrator can be installed and used to manage AltiContact
Manager over the Internet from a remote site as well. This also allows
the ACM Administrator on the AltiContact Manager to be closed
without affecting the telephony functions that continue to run in the
background on the server.
•
Apply To Feature - applies changes (only the field that was changed)
to multiple extensions, trunks or channels instead of having to change
them one at a time.
•
Call Detail Reporting (CDR) - the system collects and records
information on outgoing and incoming phone calls, such as length of
call, time of call, number of calls. This data can be written to an
internal database or to an external SQL database. CDR Search
provides an interface that captures workgroup statistics from the real-
time monitoring function used in the AltiSupervisor client application.
Settings in ACM Administrator let you specify time intervals for
saving RTM data.
•
Configurable Emergency Number - For international use, allows the
system administrator to set up country-specific emergency numbers.
•
Configuration Reader - a tool that summarizes details of your
AltiContact Manager configuration, so you can send a single file to
AltiGen Tech Support if needed.
•
DNIS Routing Tables - incoming trunk calls can be routed to trunks
to IVR, extensions, huntgroups, etc., based on DNIS digit information
configured in system administration routing tables.
•
E-911 Calling Support - allows an administrator to designate a
number of trunks (Quantum Analog, Triton Analog, or PRI) for
dedicated E-911 use. CAMA trunks are supported by Quantum analog
and Triton analog trunks.
1-22 AltiContact Manager Administration Manual
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