Table of Contents
Advertisement
Diskette drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
The diskette drive activity LED
stays lit, or the computer
bypasses the diskette drive.
Hard disk drive problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Symptom
Not all drives are recognized by
the hard disk drive diagnostic
test (the Fixed Disk test).
The computer stops responding
during the hard disk drive
diagnostic test.
A hard disk drive was not
detected while the operating
system was being started.
Action
1. If there is a diskette in the drive, make sure that:
v The diskette drive is enabled in the Configuration/Setup Utility program.
v The diskette is good and not damaged. (Try another diskette if you have
one.)
v The diskette is inserted correctly in the drive.
v The diskette contains the necessary files to start the computer.
v The software is working correctly.
v The cable is connected correctly (in the proper orientation).
2. To prevent diskette drive read/write errors, make sure that the distance
between monitors and diskette drives is at least 76 mm (3 in.).
3. Run the diskette drive diagnostic test.
4. Reseat the following components:
a. Cable
b. Diskette drive
c. (Trained service technician only) System board
5. Replace the following components one at a time, in the order shown, restarting
the computer each time:
a. Cable
b. Diskette drive
c. (Trained service technician only) System board.
Action
Remove the drive that is indicated by the diagnostic tests; then, run the hard disk
drive diagnostic test again. If the remaining drives are recognized, replace the drive
that you removed with a new one.
Remove the hard disk drive that was being tested when the computer stopped
responding, and run the diagnostic test again. If the hard disk drive diagnostic test
runs successfully, replace the drive that you removed with a new one.
Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic
tests again.
Chapter 5. Solving problems
63
Advertisement
Table of Contents
