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Table 2. POST error messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, Parts Listing, Machine Type 6217 in the Problem Determination and Service Guide to
determine which components are customer replaceable units (CRU) and which components are field
replaceable units (FRU).
v If an action step is preceded by (Trained service technician only), that step must be performed only by a
trained service technician.
Error codes
Description
301 and 303
An error occurred during the keyboard and
keyboard controller test. These error
messages also might be accompanied by
continuous beeping.
1162
The serial port configuration conflicts with
another device in the system.
2462
A video memory configuration error
occurred.
Action
1. If you just connected a new mouse or other
pointing device, turn off the computer and
disconnect that device. Wait at least 5 seconds;
then, turn on the computer. If the error message
goes away, replace the device.
2. Make sure that nothing is resting on the keyboard
or pressing on a key.
3. Make sure that no key is stuck.
4. Make sure that the keyboard cable is connected
correctly to the keyboard and to the correct
connector on the computer.
5. After installing a USB keyboard, run the
Configuration/Setup Utility program to enable
keyboardless operation and prevent the POST
error message from being displayed during startup.
6. Reseat the following components:
a. Keyboard
b. (Trained service technician only) System board
7. Running the diagnostic tests can isolate the
computer component that failed, if the error
message remains.
8. Replace the following components one at a time,
in the order shown, restarting the computer each
time:
a. Keyboard
b. (Trained service technician only) System board.
1. Make sure that the IRQ and I/O port assignments
needed by the serial port are available.
2. If all interrupts are being used by adapters, remove
an adapter to make an interrupt available to the
serial port, or force other adapters to share an
interrupt.
3. Make sure that the serial port setting is correct in
the Configuration/Setup Utility program. If the
setting is not correct, change it and save the
setting.
1. Run the Configuration/Setup Utility program and
load the default settings.
2. Reseat the video adapter.
3. Replace the video adapter.
Chapter 5. Solving problems
61
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