Error Symptoms - IBM 8670M1X User Manual

Note: See "System" on page 116 to determine which components a field service technician should replace.
Error code/symptom
405-XXX-000
(Failed Ethernet test on controller on the
system board)
405-XXX-00N
(Failed Ethernet test on adapter in PCI slot
n)
415-XXX-000
(Failed Modem test)

Error symptoms

You can use the error symptom table to find solutions to problems that have definite
symptoms.
If you cannot find the problem in the error symptom charts, go to "Starting the
diagnostic programs" on page 30 to test the server.
If you have just added new software or a new option and the server is not working,
complete the following steps before using the error symptom charts:
1. Remove the software or device that you just added.
2. Run the diagnostic tests to determine if the server is running correctly.
3. Reinstall the new software or new device.
In the following table, if the entry in the FRU/action column is a suggested action,
perform that action; if it is the name of a component, reseat the component, and
replace it if necessary. The most likely cause of the symptom is listed first.
Note: See "System" on page 116 to determine which components should be replaced by a field service technician.
CD-ROM drive problems
Symptom
CD-ROM drive is not
recognized.
CD is not working properly.
CD-ROM drive tray is not
working. (The server must be
turned on.)
FRU/action
1. Verify that Ethernet is not disabled in BIOS.
2. System board.
1. Adapter in PCI slot n
2. System board
1. Cable.
Note: Ensure modem is present and attached to server.
2. Modem.
3. System board.
FRU/action
1. Verify that:
The IDE channel to which the CD-ROM drive is attached (primary or
v
secondary) is enabled in the Configuration/Setup Utility program.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the CD-ROM drive.
2. Run CD-ROM drive diagnostics.
3. CD-ROM drive.
1. Clean the CD.
2. Run CD-ROM drive diagnostics.
3. CD-ROM drive.
1. Insert the end of a straightened paper clip into the manual tray-release
opening.
2. Run CD-ROM drive diagnostics.
3. CD-ROM drive.
Chapter 6. Symptom-to-FRU index
93