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I am having a problem
establishing a network
connection. (continued)
Palm WAP Browser problems
Problem
I cannot connect to my wireless
service provider.
I can connect to my ISP, but I can't
access a WAP site.
I can't access some WAP sites.
I can't access an HTML web site.
When generating a new password
or signature key pair, my handheld
froze.
I am having problems within a
specific WAP Internet site.
Add a DNS number.
If your wireless service provider or dial-in server requires a
DNS number and you did not enter that information in the
Network Preferences screen, it will appear that you
successfully logged into your network. When you try to use
an application or look up information, however, the
connection fails. If this occurs, try adding a DNS number.
Ask your wireless service provider or your system
administrator for the correct primary and secondary DNS IP
numbers.
Solution
You may need to enter additional technical networking
information. Contact your wireless service provider to
obtain their primary and secondary DNS address and their
IP address.
Try alternate WAP sites. A WAP site could be temporarily
unavailable due to site problems.
If you can't access the alternate sites, then contact your ISP
and verify the following WAP browser settings: APN,
Mode, and Gateway Server. Also check Gateway ID and
Gateway password, if applicable.
The WAP browser can access all WAP web sites compliant
to WAP version 1.1 or WAP version 1.2.1 (WAP June 2000
Conformance Release).
The WAP browser does not open HTML web sites, only
WML web sites.
Key generation can take up to an hour. During this time,
your handheld appears to be completely frozen and you
are not able to use your handheld.
Contact the site administrator.
Wireless problems
383
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