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Appendix B Frequently Asked Questions
Software installation problems
Problem
The Palm Desktop Installer
Menu did not appear when I
inserted the CD-ROM into my
Windows computer.
I cannot install Palm Desktop
software on my Windows
computer.
I cannot install Palm Desktop
software on a Mac computer.
378
Solution
Click the Start button.
1.
Choose Run from the Start menu.
2.
Click Browse.
3.
Locate your CD-ROM drive and select the autorun.exe file.
4.
Click Open.
5.
Click OK.
6.
Try the following:
Disable any virus scanning software on your computer.
1.
Press CTRL-ALT-DELETE and end all tasks except Systray
2.
and Explorer.
If a dialog box with buttons appears instead of a list of tasks,
click the Task List button and then end all tasks except
Systray and Explorer.
Make sure your computer has at least 30MB of disk space
3.
available.
Delete all temporary files.
4.
Run ScanDisk on your computer.
5.
Reinstall Palm Desktop software.
6.
Try the following:
Disable any virus-scanning software on your computer.
1.
Quit any open applications.
2.
Make sure your computer has at least 25MB of disk space
3.
available.
Reinstall Palm Desktop software.
4.
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