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Troubleshooting
Use the following procedure as a guide for computer problems.
Note: The diagnostic tests are intended to test only Acer products. Non-
Acer products, prototype cards, or modified options can give false
errors and invalid system responses.
1. Obtain the failing symptoms in as much detail as possible.
2. Verify the symptoms by attempting to re-create the failure by running the
diagnostic test or by repeating the same operation.
3. Use the following table with the verified symptom to determine which page
to go to.
Symptoms (Verified)
Power failure. (The power indicator
does not go on or stay on.)
POST does not complete. No beep or
error codes are indicated.
POST detects an error and displayed
messages on screen.
The diagnostic test detected an error
and displayed a FRU code.
Other symptoms (i.e. LCD display
problems or others).
Symptoms cannot be re-created
(intermittent problems).
Chapter 4
Go To
"Power System Check" on page 88.
"Error Symptom-to-FRU Index" on
page 48.
"Undetermined Problems" on page 56
"Error Messages List" on page 90
"Running PQA Diagnostics Program."
on page 60
"Error Symptom-to-FRU Index" on
page 48
Use the customer-reported symptoms
and go to "Error Symptom-to-FRU
Index" on page 48
"Intermittent Problems" on page 56
"Undetermined Problems" on page 56
Chapter 4
85
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